Celine Store Manager

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Role & Responsibilities

• Define and implement the store's commercial strategy to achieve and exceed sales targets while maximizing profitability (P&L), including setting clear goals, monitoring progress, and adjusting strategies as needed
• Manage and analyze key performance indicators (KPIs) to identify growth opportunities, areas for improvement, and implement corrective action plans to enhance overall store performance
• Develop and present products with deep understanding of CELINE's craftsmanship and heritage to enhance client experience and drive sales
• Leverage all available resources including Visual Merchandising, Merchandising, Training, Client Management, and Events to maximize product categories and foster synergy across the Maison's offerings
• Foster a results-oriented culture within the team, promoting operational excellence through motivation, recognition, and ongoing feedback
• Negotiate with external stakeholders to plan and execute events that align with the Maison's strategies and elevate brand presence
• Embody the Maison and inspire the team through leading by example and strong presence on the shop floor
• Identify and attract top talent; partner with the Retail Director and HR on team matters; provide coaching to enhance individual and team performance
• Nurture a pipeline of future leaders by identifying and developing high-potential individuals through individual development plans
• Create a positive and inclusive work environment where employees feel valued and empowered; encourage open communication, mutual respect, and shared purpose
• Provide advice, instruction, coaching and supervision to Team Manager and Stock team, supporting their career development
• Empower the team to deliver exceptional client experiences by providing ongoing coaching and ensuring CELINE's high standards are consistently met
• Ensure 100% of the team completes all required training modules on the CELINE e-learning platform
• Develop and implement strategies to attract new customers and increase client acquisition
• Ensure the team delivers personalized and memorable client experiences by anticipating needs and building genuine emotional connections
• Develop and maintain strong relationships with clients using clienteling tools to offer personalized services and tailored recommendations
• Actively seek and act upon performance feedback and client insights to refine the client journey and exceed expectations
• Handle client complaints when necessary and resolve issues effectively
• Ensure all processes are compliant with legal, regulatory, and internal requirements
• Solve operational problems and communicate issues to the office to achieve effective store operations
• Ensure appropriate staffing levels depending on time and traffic patterns
• Ensure safety of the store and its employees
• Supervise the operations manager to ensure product availability, inventory accuracy, and efficient stock management
• Oversee all administrative and logistical operations, ensuring adherence to internal policies, legal regulations, and industry standards
• Ensure consistent and impeccable presentation of the CELINE brand image across visual merchandising, product displays, staff appearance and attitude
• Participate in local events and initiatives to enhance brand visibility and foster positive community relationships
• Share CELINE's rich history, heritage, and craftsmanship with both team and clients through engaging narratives and immersive experiences
• Collaborate holistically across departments to lead the entire CELINE experience in alignment with the Maison's vision
• Stay informed about market trends and business strategies, proposing innovative actions and ideas that contribute to the Maison's growth

Qualifications

• Proven leadership experience in managing and motivating high-performing teams and managing managers
• Strong business expertise with a track record of achieving results and exceeding targets
• In-depth understanding of retail KPIs and ability to analyze business performance to drive strategic decision-making
• Exceptional communication and interpersonal skills, fostering collaboration and building strong relationships with stakeholders at all levels
• Passion for fashion and deep understanding of CELINE's products, heritage, and brand identity
• Client-centric mindset with focus on delivering exceptional experiences and building lasting relationships
• Excellent organizational and time-management skills with the ability to prioritize effectively in a fast-paced environment
• Adaptability and flexibility to meet the demands of a dynamic retail environment

Skills

Experience

Minimum 5 years of management experience within luxury fashion or retail, with demonstrated success in leading teams, driving sales performance, and achieving business targets in a luxury retail environment.

Education

Business School degree, University degree, or equivalent professional experience in luxury retail management.

Workplace

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.