Celine Store Manager

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Role & Responsibilities

• Oversee the store, staff, merchandise, customer service, sales objectives, operational standards and merchandising standards; build motivated teams and develop associates.
• Maintain an effective store organization by support functions and product categories, and communicate organizational changes to the team.
• Partner with Human Resources and the Regional Manager on recruitment; conduct recruitment, assessment and interviews, maintain a candidate pool, and handle hiring and termination with Regional and HR approval.
• Deliver systematic new-hire induction, arrange follow-up knowledge reviews, and ensure suitable ongoing staff development.
• Motivate the team and foster team spirit; hold monthly one-to-one staff reviews, identify strengths and development areas through the Retail OMR process with HR guidance, evaluate performance through the MPP process, and develop employees’ growth potential to support retention.
• Support sales associates with repairs, returns, defective merchandise and dissatisfied-customer cases; coach the team to deliver consistently high customer service.
• Empower sales staff to follow Céline customer-service principles, achieve or exceed sales budgets, and strengthen client relationships through clienteling; monitor store sales daily and associate sales monthly, and set individual monthly objectives.
• Understand and explain store performance and sales mix by product category, line, function and collection; organize product-support tools and ensure team access to information.
• Use Retail Pro inventory-management functions; partner with the Buyer on OTB and ordering; submit monthly qualitative and quantitative business reports as required by the NY management team.
• Maintain positive working relationships with corporate and regional offices, the mail office, repair facility and other stores through accurate, timely follow-up and paperwork.
• Take full responsibility for store profit and loss, with attention to controllable expenses and the sales plan; manage stock levels and model stock with the Stock Associate using the current POS system, and ensure manager and staff proficiency in these systems.
• Meet cycle and physical inventory requirements set by NY management and implement corporate-office directives.
• Maintain corporate visual merchandising standards in partnership with the Visual Merchandiser; uphold grooming and styling standards, lead by example and enforce them across the team.
• Monitor cleanliness, store maintenance, organization and tidiness in the sales area and back of house.
• Keep key documents, including employment contracts and invoices, in the store; prepare staff schedules to ensure appropriate coverage; manage paid-holiday and absence planning and report accordingly.
• Supervise store personnel and implement company policies; manage payroll administration, including timely timesheet submission and verification of employee hours using Kronos.
• Handle personnel matters and exhibit strong interpersonal skills with staff, peers, supervisors and the NY and Paris corporate offices.

Qualifications

• Business school, university education, or equivalent experience.
• Computer literacy and the ability to learn and use various software packages.
• Action-oriented and results-driven.
• Able to motivate others and build effective teams.
• Customer-service oriented, with social perceptiveness.
• Proficient in mediating and resolving issues or concerns.
• Strong problem-solving skills.
• Strong oral and written communication skills.

Skills

Experience

Minimum 7–10 years of store management experience, preferably in a luxury setting.

Education

Business school, university, or equivalent experience.

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.