Celine Store Manager

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Role & Responsibilities

• Oversee the store, staff, merchandise and customer service, achieving sales objectives and maintaining operational and merchandising standards.
• Maintain an effective store organization by support function and product category, and communicate organizational changes.
• Partner with Human Resources and the Regional Manager on recruitment; onboard new staff, conduct follow-up knowledge reviews and maintain a pool of candidates.
• Build team spirit, motivate and develop staff, hold monthly one-to-one reviews, identify strengths and development areas through the Retail OMR process, assess performance through the MPP process, and support retention and career growth.
• Support sales associates with repairs, returns, defective merchandise and dissatisfied customers; coach the team to deliver consistently high customer service.
• Empower sales staff to uphold Céline service principles, drive sales to meet or exceed budgets, strengthen client relationships through clienteling, monitor store and associate sales performance, and set monthly individual objectives.
• Understand and explain store performance and sales mix by product category, and organize product support tools so the team can access relevant information.
• Maintain merchandising standards set by the corporate visual department in partnership with the Visual Merchandiser.
• Use Retail Pro and its inventory-management functions; partner with the Buyer on OTB and ordering; submit monthly qualitative and quantitative business reports as required by the New York management team.
• Maintain timely, accurate follow-up and paperwork, and positive relationships with corporate and regional offices, the mail office, repair facility and other stores.
• Own the store’s profit and loss, with particular focus on controllable expenses and the sales plan.
• Manage the Stock Associate to maintain SKU and dollar levels and model stock using the current P.O.S. system; remain fully trained in the systems and ensure staff proficiency.
• Meet cycle and physical inventory requirements set by New York management, and implement corporate directives.
• Uphold grooming and styling standards, lead by example and ensure team compliance; monitor cleanliness, maintenance, organization and tidiness across the sales floor and back of house.
• Keep key documents, including employment contracts and invoices, in the store; prepare staff schedules and ensure appropriate coverage; manage paid leave and absences and report accordingly.
• Supervise store personnel and apply company policies; manage payroll, including timely timesheet submission through Kronos and verification of employee hours.
• Identify and own recruitment needs; recruit, assess and interview candidates, partnering with Regional and Human Resources as needed.
• Handle personnel matters, including hiring and termination with Regional and Human Resources approval; coach and develop employees across performance areas and lead the MPP process.

Qualifications

• Business school, university education, or equivalent experience.
• At least 7–10 years of store management experience, preferably in a luxury setting.
• Computer literate and able to learn and use various software packages.
• Action-oriented and results-driven.
• Able to motivate others and build effective teams.
• Customer-service oriented with social perceptiveness.
• Skilled at mediating and resolving issues or concerns.
• Strong problem-solving ability.
• Strong oral and written communication skills.

Skills

Experience

At least 7–10 years of store management experience, preferably in a luxury setting.

Education

Business school, university education, or equivalent experience.

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.