Celine Senior E-Commerce Manager

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Celine seeks a Senior E-Commerce Manager to lead its Japan digital commerce platform, site operations, digital marketing, P&L and omnichannel initiatives, with a focus on client experience and cross-functional coordination. This is a permanent, full-time role with a hybrid working mode.

Role & Responsibilities

• Support and execute digital strategy and projects in coordination with departments including Retail, PR, Supply Chain/Logistics, Merchandising, CRM and IT.
• Manage and analyse day-to-day site activities, ensuring high-quality presentation, communication, onsite marketing, functionality and client service to achieve business goals.
• Supervise site operations and back-office procedures with third-party partners.
• Establish and implement action plans with partners, including the warehouse, to identify and develop operational efficiencies.
• Promote digital and omnichannel services internally and externally.
• Monitor and develop digital evolution and optimisation across the region’s digital presence.
• Maximise cross-channel opportunities.
• Keep up to date with digital trends and innovations and share best practices within the team.
• Manage digital marketing channels, including SEO, paid search and paid social campaigns, in close collaboration with headquarters.
• Manage local agencies.
• Partner with clienteling teams on omnichannel projects to ensure consistency across channels, including LINE.
• Manage the P&L.
• Set client service objectives, ensuring CELINE standards are integrated on the site and within the customer service centre team, and are measured regularly.
• Use digital channels as a key differentiator in customer service.
• Develop digital customer touchpoints that foster customised, enriched relationships aligned with the brand image and exclusivity.
• Manage country project implementation, rollout and follow-up.
• Manage relationships with vendors, stores and the warehouse, as well as client services, e-logistics and agency relationships.
• Present analysis and performance results to management.

Qualifications

• At least 10 years of digital or e-commerce experience in retail and/or marketing; luxury experience is a plus.
• Retail store experience is a plus.
• Business-level Japanese and English.

Skills

Experience

At least 10 years of digital or e-commerce experience in retail and/or marketing; luxury experience is a plus. Retail store experience is a plus.

Workplace

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.