Celine Senior E-commerce Manager
About Celine
CELINE is a Parisian luxury maison known for its minimalist aesthetic, artisanal leather goods and refined ready-to-wear. As part of the LVMH group, CELINE combines high-fashion heritage with global retail and digital operations, offering collaborative, creative teams that prioritize craftsmanship, discretion and client exclusivity.
CELINE in Tokyo is hiring a Senior E‑commerce Manager to lead digital commerce, omnichannel strategy and site operations for Japan.
Role & Responsibilities
- Lead the digital e‑commerce platform development and ensure site operations deliver a differentiated client experience for Japan.
- Define and execute digital strategy and projects in coordination with Retail, PR, Supply Chain/Logistics, Merchandising, CRM, IT and HQ teams.
- Oversee day‑to‑day management and analysis of site activities to optimise presentation, marketing onsite, functionality and client service.
- Supervise site operations and back‑office procedures with third‑party vendors and warehouse partners, and implement efficiencies for operations.
- Manage local digital marketing channels in close collaboration with HQ: SEO, paid search and paid social campaigns; manage local agencies.
- Drive omnichannel alignment and cross‑channel commercial opportunities; partner with clienteling teams on LINE and other touchpoints.
- Set and monitor client service objectives to ensure CELINE standards are embedded across online customer service and measured regularly.
- Manage country project implementation, rollout and follow‑up; present performance analysis to senior management and manage the P&L.
Qualifications
- Minimum 10 years of progressive experience in digital commerce or e‑commerce within retail and/or marketing; luxury experience preferred.
- Proven managerial and organisational ability with strong project and agency management experience.
- Demonstrable experience managing omnichannel projects and third‑party vendor/warehouse relationships.
- Analytical mindset with experience in site performance analysis, reporting and P&L ownership.
- Excellent communication, influencing and leadership skills; pragmatic, strategic and able to manage competing priorities.
Skills
Experience
Minimum 10 years in digital/e‑commerce or digital marketing within retail; luxury brand experience and prior retail store exposure are advantageous.
Education
Bachelor's degree in business, marketing, e‑commerce or a related field, or equivalent professional experience.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
CELINE operates within a high‑standards, creative environment that values craftsmanship, discretion and refined aesthetics. As part of the LVMH family, teams balance respect for heritage with a drive for digital innovation and global collaboration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Celine, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Commerce Manager», «E‑commerce Operations Manager», «Omnichannel E‑commerce Manager», «Head of Online Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.