Celine Retail Performance & Operations Manager — North Europe

About Celine

CELINE is a Parisian leather-goods and couture house renowned for its refined, minimalist aesthetic and commitment to craftsmanship. As part of the LVMH group, CELINE combines high artistic standards with global retail ambitions, offering a creative, fast-paced environment for professionals in luxury fashion.

Role & Responsibilities

• Ensure impeccable stock management and lead periodic inventories across all stores to maintain exceptional stock accuracy.
• Drive operational excellence by optimising back‑of‑house processes, space utilisation and in‑store workflows in collaboration with EME Operations & Performance.
• Act as a business partner to Store Managers and Retail Managers to identify performance opportunities, implement action plans and support local execution.
• Oversee openings and closures, manage store maintenance and liaise with subcontractors/vendors to ensure boutiques meet brand standards.
• Train and coach store teams on operational best practices, stock management and omni‑channel procedures to elevate client experience.
• Manage non‑merchandise inventory (packaging, uniforms, store tools, stationery), control related budgets and ensure compliance with maison standards.
• Monitor operational costs with the Retail Director and propose optimisation opportunities across the regional network.
• Participate in and lead cross‑functional regional projects, ensuring alignment with Supply Chain, CRM, Finance and EME teams.

Qualifications

• Bachelor's or master’s degree.
• Minimum five years’ experience in retail operations, preferably within fashion or luxury, with country or regional responsibility.
• Demonstrated ability to lead, coach and develop store teams; experience in change management and project deployment at scale.
• Strong strategic vision with proven capability to define roadmaps, prioritise initiatives and deliver measurable operational improvements.
• Excellent organisational, analytical and problem‑solving skills; meticulous attention to detail and ability to perform under tight deadlines.
• Fluent English required; proficiency in French is advantageous.
• Willingness to be market‑based in London and spend at least 50% of time working in stores.

Skills

Experience

Minimum five years of progressive responsibility in retail operations, ideally within a luxury fashion or leather‑goods environment, including experience supporting multiple stores or markets at a country or regional level.

Education

Bachelor's or master's degree required.

Workplace

Culture

CELINE cultivates a refined, creative workplace shaped by minimalist design principles and exacting standards of craftsmanship. As part of the LVMH group, the maison values professional rigor, cross‑disciplinary collaboration and inclusion, promoting a respectful environment where diverse talents can develop.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.