Celine Global Retail Training Director

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Role & Responsibilities

• Design comprehensive learning programs that develop product expertise and a deep understanding of the CELINE silhouette across retail teams.
• Create training modules and tools that reinforce knowledge of the Maison’s timeless codes and signatures across product categories; seasonal collections for women’s and men’s lines; and CELINE’s craftsmanship and know-how in leather goods and accessories, shoes, ready-to-wear, and couture.
• Identify and develop experts and ambassadors across multiple categories, including high-end pieces.
• Design learning programs that convey CELINE’s holistic approach and Experiential Signature to teams.
• Create training modules and tools that develop a clienteling mindset, including client-centricity and client portfolio development.
• Develop sales staff’s selling and interpersonal skills to support day-to-day work and build the required capabilities and attitudes over the medium to long term.
• Develop mastery of the Selling Ceremony and communicate CELINE’s distinctive Signature across product categories and selling environments, in-store and remotely.
• Manage Client Experience KPIs and measurement tools to assess client experience and team performance across channels, using a 360° approach combining Mystery Shopping and Voice of the Client.
• Set up and lead Client Experience measurement projects with selected external partners.
• Analyze Client Experience results and translate insights into actionable steps.
• Engage regions around best practices and follow up regularly on action plans.
• Advance digital learning to improve team performance, engagement, and sense of belonging; oversee and deploy the Digital Learning strategy.
• Establish the CELINE learning app as an essential daily business support tool for retail teams.
• Develop a clear, compelling editorial line for the app that enhances CELINE culture and codes and aligns with the 360° marketing plan.
• Improve the app user experience through smoother navigation, gamification, and new formats.
• Foster community and user interaction through the app.
• Develop a blended learning culture within the training team, promoting digital learning approaches and formats to maximize impact.

Qualifications

• At least 10 years of experience; the profile also specifies at least 15 years of cumulative professional experience in a related field.
• Experience in retail within a fashion or luxury brand is a strong plus.
• Expertise in digital learning.
• Experience designing and creating training tools and coaching programs.
• Excellent relational and interpersonal skills.
• Managerial experience, with a proven ability to lead a team and cross-functional projects.
• Dynamism, energy, and enthusiasm.
• Business acumen and a results-driven mindset.
• Outstanding command of written and spoken English and French.
• Excellent knowledge of Microsoft Office (Pack Office) and digital tools.

Skills

Experience

At least 10 years; at least 15 years of cumulative professional experience in a related field.

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.