Celine Global Omnichannel Operations Project Manager

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Role & Responsibilities

• Function as the business application manager for key omnichannel capabilities, including order management, store fulfilment, Click & Collect, ship-from-store, returns, exchanges, payment flows, stock visibility, and client service operations
• Ensure end-to-end process consistency across Retail, E-Commerce, Customer Service, OMS, WMS, POS, and related digital tools, while adapting the core model to market, regional, and operational specificities
• Lead omnichannel business application projects from scoping to global deployment, covering business requirements, process design, UAT, market readiness, training, hyper care, and continuous improvement
• Drive transversal collaboration with global and regional teams to identify operational pain points, prioritize business needs, coordinate issue resolution, and secure smooth adoption across stores, online teams, and client advisors
• Partner with IT and product teams to translate business requirements into scalable application enhancements, ensuring omnichannel solutions support operational efficiency and seamless luxury client experience
• Maintain and evolve omnichannel operating procedures, training materials, business rules, and process handbooks to support market rollouts, change management, and long-term operational governance
• Define, monitor, and communicate omnichannel KPIs and operational performance insights, using data to anticipate risks, measure adoption, and identify opportunities for service, efficiency, and conversion improvement
• Manage and develop one direct report, providing clear priorities, structured follow-up, and high standards of execution across projects and deliverables

Qualifications

• Minimum 5 years of proven experience in operations and project management, ideally within a luxury retail environment
• Strong understanding of store operations, order preparation flows, client services, online-to-offline journeys, and operational systems such as OMS, WMS, CEGID, SFCC
• Exceptional communication and interpersonal skills with ability to build lasting relationships with internal and external stakeholders
• Demonstrated ability to manage multiple complex projects simultaneously with meticulous attention to detail and strong organizational capabilities
• Proven track record of effective teamwork and cross-functional collaboration
• Adaptability and flexibility to embrace change and evolving business needs
• Reliable time management with ability to prioritize tasks and meet strict deadlines
• Fluency in English and French

Skills

Experience

Minimum 5 years of proven experience in operations and project management, ideally within a luxury retail environment. Strong understanding of store operations, order preparation flows, client services, online-to-offline journeys, and operational systems such as OMS, WMS, CEGID, and SFCC.

Education

Not specified

Workplace

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.