Celine Global Clienteling Project Manager

About Celine

CELINE is a Parisian couture and leather-goods Maison within the LVMH group, known for minimalist luxury, meticulous craftsmanship and a refined creative direction. As part of LVMH, CELINE operates on a global scale with a focus on elevated client experience, ambitious retail expansion and cross‑disciplinary collaboration between creative, merchandising and client engagement functions.

Role & Responsibilities

• Design and implement global One‑to‑One clienteling strategies and automated workflows aligned with business objectives and key brand moments.
• Define the clienteling roadmap, set campaign priorities and share action plans with internal stakeholders (local CRM, 360, Image, Merchandising).
• Coordinate with the 360 team to translate brand activations into targeted clienteling initiatives and localize actions for regions (EME, CN, RGC, JP, US, SEAO).
• Develop methods and tools to streamline One‑to‑One campaign creation and improve operational efficiency within the clienteling tool SEAMLESS.
• Identify and propose improvements to personalization, recommendations, targeting, content and tool functionalities to raise activation quality.
• Establish and track clienteling KPIs; produce regular reports and analyses to share performance, guidelines and recommendations with HQ and regional teams.
• Design challenges and action plans to drive retail adoption; support flagship stores with tailored interventions and collaborate with training teams to build enablement materials.

Qualifications

• Bachelor's degree in Marketing, Business Administration or a related field.
• Minimum three years' proven experience in clienteling/CRM within retail; luxury industry experience is mandatory.
• Practical experience with CRM and clienteling systems: Salesforce, Clienteling Application and PBI.
• Strong analytical and synthesis capabilities with experience defining and monitoring KPIs.
• Excellent organisational skills, autonomy, proactivity and the ability to manage multiple stakeholders across regions.
• Excellent communication and relationship‑building skills; experience delivering training or enablement materials is a plus.

Skills

Experience

Minimum 3 years of proven experience in clienteling/CRM within retail, with demonstrated luxury industry exposure and hands‑on use of Salesforce, clienteling applications and Power BI (PBI).

Education

Bachelor's degree in Marketing, Business Administration, or a related discipline.

Workplace

Culture

CELINE combines Parisian creative rigor with the operational discipline of the LVMH group, fostering a high‑performance environment that values craftsmanship, discretion and international collaboration. The Maison emphasises a client‑centric culture and continuous refinement of retail excellence across markets.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.