Celine Director of Clienteling Events and Haute Couture

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Role & Responsibilities

• Develop and implement a North American in-network clienteling strategy aligned with global brand objectives and regional business goals.
• Partner with retail store teams and regional leadership to identify clienteling opportunities, share best practices, and ensure consistent execution of clienteling programs.
• Enhance the client journey in CELINE boutiques through personalized experiences, relationship building, and elevated service standards.
• Develop a tailored client activation calendar for each store with the VP, CRM & Clienteling; create in-store and out-of-store clienteling concepts aligned with Maison guidelines and regional priorities.
• Lead the rollout of client animation strategies and events with regional and central teams, ensuring Maison standards are met. Oversee vendor communications, warehouse coordination for inventory movements, logistical schedules, and on-site contacts.
• Develop client experiences for international high-end events with the VP, CRM & Clienteling, and lead projects for local high-end events.
• Set targets for clienteling actions and events, track performance, recommend optimizations, and report results at regional, store, and client advisor levels.
• Track event inventory, materials, and samples; prepare post-event recaps and archive event photography, communication tools, and collateral.
• Manage budgets for in-store and local events, including accounting, finance, vendor setup, invoice processing, tracking, and reconciliation.
• Benchmark competitors and monitor market trends and competitive activity related to client engagement.
• Develop bespoke client experiences to elevate the regional client database.
• Customize client treatment plans, including events and activities, to recruit high-potential clients and help sales associates nurture existing relationships.
• Manage strategic stock of client gifts and ensure appropriate selection and availability for occasions and in-store or out-of-store events.
• Support identification and selection of key clients for high-end international or regional events.
• Measure and monitor the impact and effectiveness of clienteling initiatives at local-market and individual-client levels.
• Partner with the Regional Manager, Brand Partnerships, to develop an out-of-network event strategy for emerging North American markets.
• Build strategic partnerships with luxury lifestyle partners, high-net-worth individuals, and cultural institutions to create exclusive out-of-network experiences.
• Lead the concept development, planning, and execution of high-profile out-of-network events that reflect CELINE’s brand identity and attract target clientele.
• Set KPIs for out-of-network events and partnerships, track ROI, and provide insights for future strategy.
• Collaborate with marketing, communications, and visual merchandising teams to integrate and amplify out-of-network events.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or equivalent experience.
• At least 5 years of experience; the role profile specifies 8+ years of progressive experience in clienteling, CRM, or luxury retail, including a significant portion in a leadership role.
• Proven track record of developing and executing successful clienteling strategies and luxury events.
• Strong understanding of the North American luxury market, client behavior, and competitive landscape.
• Retail experience preferred; luxury or fashion business experience is a plus.
• Ability to manage multiple priorities in a fast-paced, multidimensional environment.
• Superior organizational, communication, and interpersonal skills; detail-oriented and highly organized.
• Excellent written and verbal communication skills.
• Ability to interact with all organizational levels, including senior leadership and retail associates.
• Ability to travel frequently across North America, including weekends and evenings for events.
• Demonstrated ability to lead, mentor, and motivate a team, directly or indirectly.
• Strategic thinking and strong analytical skills, with the ability to translate data into actionable insights.
• Experience with CRM systems and clienteling technologies.
• Fluent English; French proficiency is a plus.

Skills

Experience

At least 5 years; 8+ years of progressive experience in clienteling, CRM, or luxury retail, with a significant portion in a leadership role.

Education

Bachelor’s degree in Business Administration or Marketing, or equivalent experience.

Compensation

The base compensation for this position ranges from USD 155,000 to USD 175,000 per annum.

Benefits

Medical, dental, and vision coverage; short- and long-term disability; paid time off programs; employee discounts and perks; retirement plan with employer contribution.

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.