Celine Digital Private Client Specialist

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Role & Responsibilities

• Proactively develop, manage, and expand a curated portfolio of high-net-worth clients, fostering exceptionally strong relationships through personalized, strategic outreach and exclusive engagement initiatives.
• Serve as a primary Céline digital ambassador, ensuring a seamless and consistently elevated omnichannel experience for clients, while providing expert mentorship to Client Service advisors on advanced digital clienteling best practices.
• Masterfully utilize advanced digital platforms, including video consultations, secure messaging applications, and live chat, to drive substantial sales and deliver elevated shopping experiences.
• Maintain meticulous CRM records with profound client insights, enabling proactive anticipation of client needs and driving sustained, repeat business.
• Conduct virtual and in-person client appointments, offering unparalleled styling advice and presenting product recommendations tailored to individual preferences and aspirations.
• Reach personal sales targets and make significant contributions to high-end sales penetration across all product categories, consistently hitting individual KPIs and sales metrics.
• Build a strong understanding of client preferences through qualitative client profiling, developing targeted campaigns and outreach strategies based on customer insights.
• Collaborate extensively with merchandising, logistics, marketing, and client service departments to ensure cohesive omnichannel experiences and operational excellence in client fulfillment.
• Demonstrate foresight in monitoring global fashion trends, anticipating new product launches, and analyzing luxury market shifts to ensure consistently meaningful client conversations.
• Define and execute clienteling plans to reach sales targets, increase Net Promoter Score, and foster enduring client loyalty.
• Actively identify and propose enhancements to digital clienteling tools, platforms, and operational workflows to continuously elevate client experience and optimize sales efficiency.
• Provide training to team members on remote selling appointments and advanced digital engagement methodologies.

Qualifications

• Minimum of 5–7 years of proven, progressive experience in luxury fashion retail with a strong emphasis on high-value digital sales and client relations
• Demonstrated success in developing and maintaining a robust client book of ultra-high-net-worth individuals, with a verifiable track record of exceptional sales performance
• Advanced digital fluency, including extensive experience with social media for clienteling, e-commerce platforms, and sophisticated virtual selling tools
• Exceptional clienteling expertise with a proven ability to cultivate and sustain long-term, high-value client relationships
• Prior experience in a luxury or fashion business is essential; retail experience strongly preferred
• Business School degree, University degree, or equivalent professional experience

Skills

Experience

Minimum 5–7 years of progressive, proven experience in luxury fashion retail with significant emphasis on high-value digital sales, client relations, and omnichannel engagement. Demonstrated success building and managing an ultra-high-net-worth client portfolio with exceptional sales performance. Advanced experience with digital platforms, social media clienteling, e-commerce, and virtual selling methodologies is required.

Education

Bachelor's degree from a Business School or University, or equivalent professional experience in luxury fashion retail and client relations.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Medical, dental, vision, short- and long-term disability insurance, various paid time-off programs, employee discount and perks, retirement plan with employer contribution.

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.