Celine Clienteling & Loyalty Manager

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Role & Responsibilities

• Implement regional clienteling programs locally in coordination with store teams
• Manage communications to stores regarding clienteling initiatives, global and regional directives, and campaigns
• Engage with priority clients during key moments and regular business-as-usual interactions
• Identify local market needs and develop targeted client programs to recruit, convert, and retain clients
• Foster clienteling culture within retail teams and instill client-centric focus across all personnel
• Establish and execute action plans in partnership with regional, local, training, operations, and general management teams to improve performance
• Manage end-to-end planning for pre-event activities, gifting initiatives, and campaign materials
• Ensure timely administration, execution, and payment of deliverables and tasks
• Track performance metrics for each initiative and recommend enhancements for future programs
• Monitor and manage budget consumption and evaluate return on investment across all programs

Qualifications

• Degree or higher qualification
• 5–7 years of experience in client development within the luxury sector
• Proven experience in store, client, and event management
• Strong organizational and time-management capabilities
• Excellent problem-solving skills with ability to adapt quickly
• Demonstrated attention to detail and meticulous approach to execution
• Solid analytical abilities for tracking and monitoring clienteling initiatives
• Superior communication skills with ability to engage across all organizational levels
• Passion for CELINE and its collections
• Proficiency in Microsoft Excel and broader Office suite
• Strong computer literacy and digital fluency
• Team player with positive, committed, and supportive work attitude

Skills

Experience

Minimum 5 years of professional experience with a strong background in client development and account management within the luxury goods, fashion, or premium hospitality sectors. Proven expertise in store operations, client engagement strategies, and event orchestration within a multi-market or multi-territory environment is highly advantageous.

Education

Bachelor's degree or equivalent higher qualification required.

Workplace

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.