Celine Client Service Advisor
- Employment
- Temporary
- Seniority
- Entry-Level
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 29, 2026
About Celine
Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.
CELINE Client Service Advisor position in Singapore; temporary role requiring 1–2 years call-centre experience and exceptional customer care skills.
Role & Responsibilities
- Provide positive, courteous, and professional customer experience, demonstrating expertise in CELINE's brand story and product knowledge across all communication channels
- Advise clients on CELINE styling and wardrobe guidance, identifying client needs and facilitating product discovery across the brand
- Monitor and resolve escalated customer complaints, transforming negative scenarios into positive outcomes
- Monitor and process Celine.com orders, including status changes and back-orders, ensuring timely processing and stakeholder communication
- Relay after-sales care and customer service inquiries to appropriate internal resources and teams
- Demonstrate flexibility in working varied schedules, including shifts across days, evenings, nights, and holiday periods
Qualifications
- 1–2 years of demonstrated experience in a call-centre environment
- Clear commitment to a customer-first mindset
- Strong interpersonal skills with ability to provide constructive, professional feedback
- Proficiency in Microsoft Office, particularly Excel
- Proven ability to communicate and influence effectively across organizational levels with internal and external partners
- Capacity to work flexible and varied shift schedules
- Demonstrated agility and ability to navigate ambiguity in a fast-paced environment
- Thai language skills preferred; luxury retail background preferred
Skills
Experience
1–2 years of experience in a call-centre environment, demonstrating a strong customer-first mindset and ability to work flexibly across varied shifts.
Education
Not specified
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Celine, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Specialist», «Client Relations Advisor», «Customer Service Representative», «Client Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.