Celine Client Service Advisor
- Employment
- Seasonal
- Seniority
- Entry-Level
- Compensation
- $22–26/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 25, 2026
About Celine
Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.
Céline hiring seasonal Client Service Advisor in New York (Oct 2026–Jan 2027) at $22–$26/hr. Omnichannel client support role.
Role & Responsibilities
- Answer and manage client requests across multiple communication channels (phone, email, chat, social media)
- Deliver personalized advice and service based on comprehensive product knowledge and iconic collections
- Assist clients with online orders and contribute to revenue objectives
- Handle and resolve client claims, issues, concerns, and complaints across digital and in-store environments
- Comply with company policies and golden rules to ensure consistent omni-channel experience
- Support operational functions including fraud review, claims processing, and refund management
- Maintain professional demeanor and polished communication standards
Qualifications
- Passion for fashion and current trend awareness
- Experience in customer service or retail environments (luxury experience preferred)
- Client-centric mindset with genuine motivation to deliver exceptional service
- Solution-oriented and proactive problem-solving approach
- Polished and professional communication skills
- Ability to work flexible schedules including weekends
- Proficiency with basic computer applications (Microsoft Office, POS platforms)
- Fluency in English (bilingual capability is advantageous)
Skills
Experience
Beginner to entry-level experience in customer service or retail environments; luxury retail experience is preferred but not required.
Education
High school diploma or equivalent; higher education preferred but not required for this role.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 22 to USD 26 per hour.
Benefits
Medical, dental, and vision coverage; short- and long-term disability insurance; various paid time off programs; employee discounts and perks; retirement plan with employer contribution.
Culture
Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Celine, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Customer Service Representative», «Omnichannel Client Advisor», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.