Celine Client Service Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $24–26.50/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 23, 2026
About Celine
CELINE is a French luxury ready-to-wear and leather-goods maison known for its minimalist aesthetic and exacting standards; the brand is part of the LVMH group. As an employer, CELINE operates in a high‑performance, design‑led environment that values craftsmanship, client focus and international retail excellence.
CELINE — Client Service Advisor in New York (hybrid). Full‑time role handling omni‑channel client service, sales support and operational case management.
Role & Responsibilities
- Manage incoming client enquiries across phone, email, chat and social media, ensuring timely, accurate responses in an omni‑channel context
- Provide personalized product advice and clienteling across CELINE’s categories, leveraging in‑depth knowledge of iconic models and leather goods
- Support online order processing, fulfilment queries and revenue objectives through proactive sales support and follow‑up
- Handle and resolve client complaints, claims and service issues (digital and in‑store) while preserving brand standards
- Execute operational tasks such as fraud review, ASQ claims handling and refund processing in accordance with company policies
- Adhere to company golden rules, data protection and client file management standards to deliver a seamless omni‑channel experience
- Collaborate with the North America Retail Excellence team and escalate complex cases to relevant stakeholders
Qualifications
- Minimum three years of customer service or retail experience; luxury retail experience is a strong plus
- Demonstrable passion for fashion and up‑to‑date knowledge of market and product trends
- Client‑centric mindset with proven ability to deliver exceptional service and commercial outcomes
- Solution‑oriented, proactive attitude with a polished, professional telephone manner
- Flexible availability including weekends to support omni‑channel operating hours
- Proven ability to work collaboratively within cross‑functional retail teams
- Fluent in English; bilingual candidates are preferred
Skills
Experience
At least 3 years of experience in customer service or retail environments; prior experience within a luxury or premium brand preferred.
Education
High school diploma or equivalent required; college coursework or degree in retail, hospitality, communications or a related field is advantageous but not mandatory.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 24 to USD 26.50 per hour.
Benefits
Medical, dental, vision; short‑ and long‑term disability; paid time off programs; employee discount/perks; retirement plan with employer contribution.
Culture
CELINE cultivates a refined, design‑driven workplace that prizes discretion, craftsmanship and client excellence. As part of LVMH, the maison operates at a fast pace with high standards and a collaborative, inclusive approach to talent development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Celine, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Client Experience Advisor», «Client Care Specialist», «Customer Service Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.