Celine After-Sale & Quality Assistant (Apprenticeship)

About Celine

CELINE is a Parisian couture and leather goods Maison renowned for its minimalist, refined aesthetic and meticulous craftsmanship. The brand is part of the LVMH group and operates across ready-to-wear and luxury leather categories, sustaining ambitions for international growth while maintaining a strong focus on product excellence and heritage.

Role & Responsibilities

• Monitor, analyse and report on quality performance indicators; prepare monthly review meetings with quality directors and regional teams.
• Propose and follow up on continuous improvement plans in collaboration with the quality teams.
• Support the global After‑Sales team in managing specific service requests (product recalls, technical expertise escalations) and coordinate follow-up actions.
• Lead quality review sessions with regional after‑sales managers and document outcomes and action plans.
• Document and maintain departmental procedures (destruction, storage guidelines, warehouse quality control, etc.) and keep process documentation up to date.
• Prepare and document training materials for in-store and regional after‑sales teams; support training delivery and knowledge transfer.
• Support analysis, categorisation and resolution of customer claims in partnership with quality teams and relevant stakeholders.
• Collaborate cross-functionally with quality, supply chain, product and merchandising teams across France and Italy on projects and operational initiatives.

Qualifications

• Currently enrolled in an engineering school, university programme or equivalent (apprenticeship/alternance track preferred).
• Previous internship or gap-year experience; first professional exposure to after‑sales, quality or production is advantageous.
• Strong organisational skills, reliability and rigorous attention to detail.
• Analytical mindset with good interpersonal and communication abilities; comfortable working in cross‑functional teams.
• Autonomous, curious, adaptable and motivated by challenge; sensitivity to luxury service standards.
• Fluency in English (spoken and written) is required.

Skills

Experience

Early-career profile: a first internship or student placement is expected. Prior exposure to after-sales, quality control or production environments is a strong advantage.

Education

Ongoing higher education (Bachelor's or Master's level) in engineering, quality management, supply chain, industrial engineering or equivalent; apprenticeship/alternance enrolment required.

Workplace

Culture

CELINE cultivates a rigorous yet understated culture rooted in craftsmanship, product excellence and Parisian refinement. The Maison — part of LVMH — promotes inclusion and diversity through its #CELINECARES initiative and provides reasonable adjustments throughout recruitment to ensure equal opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.