Cartier Deputy Manager
Cartier — Deputy Manager, New Bond Street, London. Lead boutique operations, sales and client experience at a flagship Cartier store.
Overview
Cartier, part of the Richemont Group, is a globally recognised maison of high jewellery and watchmaking known for exceptional craftsmanship and heritage. As an employer, the brand emphasises elevated client service, rigorous product knowledge and discreet luxury retailing across flagship boutiques worldwide.
Role & Responsibilities
- Support the Boutique Manager in the day-to-day leadership of the New Bond Street boutique, ensuring seamless store operations and adherence to maison standards.
- Drive sales performance through active floor leadership, personalised clienteling and execution of targeted business plans to achieve KPIs.
- Coach, mentor and develop sales advisors; deliver regular performance feedback and training to sustain a high-performing team.
- Oversee stock management, receiving, inventory controls and periodic reconciliations to protect product integrity and minimise shrinkage.
- Ensure exemplary visual merchandising and product presentation consistent with Cartier visual guidelines and seasonal rollouts.
- Manage appointment schedules, VIP client interactions and after-sales service to cultivate long-term client relationships.
- Conduct opening/closing procedures, ensure compliance with health & safety, cash handling and corporate loss-prevention policies.
- Prepare and deliver daily/weekly operational reports and contribute to store-level planning and promotional execution.
Qualifications
- Demonstrable leadership ability with experience supervising or coaching frontline retail teams.
- Proven track record of achieving sales targets in a luxury retail environment.
- Excellent interpersonal and communication skills with a strong client-oriented approach.
- Robust organisational skills, attention to detail and the capacity to manage competing priorities in a fast-paced boutique.
- Right to work in the UK and flexibility to work retail hours including weekends and evenings.
Skills
Experience
Minimum three years' retail experience, preferably within luxury jewellery, watches or high-end fashion, including at least one to two years in a supervisory or assistant-management capacity.
Education
High school diploma or equivalent required; a degree or professional qualification in business, retail management, fashion or a related field is advantageous.
Workplace
This position is based in London, England, UK. Cerulean lists 435 open roles in London, including 17 posted recently. The broader England area accounts for 543 active listings on Cerulean, 18 of which are new. In UK as a whole, Cerulean currently features 570 open positions, with 19 posted this week.
Culture
The workplace culture prioritises impeccable client service, meticulous attention to product and presentation, and ongoing professional development. Employees operate within a refined, team-oriented environment that values discretion, heritage and a commitment to craftsmanship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.