Cartier Customer Service Quality & Data Specialist (Alternance)
- Location
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Apr 7, 2026
About Cartier
Cartier is an internationally renowned luxury maison celebrated for high jewelry, watches and exceptional craftsmanship. As part of the Richemont group, the brand combines heritage ateliers with a global retail and client services network, offering employees exposure to exacting standards, artisanal savoir-faire and cross-disciplinary projects in a high-touch luxury environment.
Cartier — Paris: Alternance Customer Service Quality & Data Specialist. Apprenticeship in customer quality, data analysis and reporting.
Role & Responsibilities
- Support the customer service quality team by collecting, cleansing and validating client service data from multiple sources.
- Produce and maintain operational dashboards and weekly/monthly quality reports to track KPIs, trends and SLAs.
- Perform root-cause analyses on complaints and service incidents, propose corrective actions and monitor their implementation.
- Contribute to continuous improvement initiatives by identifying process gaps and supporting project execution with data-driven recommendations.
- Coordinate with after-sales, retail and CRM teams to ensure data integrity and alignment on reporting definitions and escalation processes.
- Participate in quality audits, sample reviews and the preparation of management presentations summarising findings and proposed remedies.
Qualifications
- Enrolled in a recognised Bachelor's or Master's programme in Data Analytics, Statistics, Business Administration, Industrial Engineering or Quality Management.
- Strong numerical literacy with proven ability to manipulate datasets and translate analysis into actionable insights.
- Excellent verbal and written communication skills; able to present complex findings clearly to operational teams and stakeholders.
- Rigorous attention to detail and a methodical approach to data validation and quality control.
Skills
Experience
No extensive professional experience required; previous internships or part-time experience in customer service, quality assurance or data analysis are advantageous. Demonstrable academic projects or coursework using Excel, SQL or data-visualisation tools will be valued.
Education
Currently enrolled in a Bachelor's or Master's degree in Data Analytics, Statistics, Business Administration, Industrial Engineering, Quality Management or a closely related discipline.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Cartier fosters a culture that balances deep artisanal heritage with modern operational excellence; teams operate with high standards, discretion and client-centricity. The workplace encourages mentorship, cross-functional collaboration and professional development within an international luxury context.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cartier, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Quality & Data Apprentice», «Client Care Quality Data Analyst (Alternance)», «Customer Experience Data Apprentice», «Customer Service Quality Data Coordinator (Apprenticeship)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.