Cartier Customer Quality Service (Work‑Study)
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Apr 7, 2026
About Cartier
Cartier is a globally recognised maison specialising in high jewellery and luxury watches and is part of the Richemont group. The brand is known for its craftsmanship, heritage, and exacting standards of client service; as an employer it combines artisanal savoir‑faire with international retail and after‑sales operations, offering structured development programmes for early‑career talent.
Cartier in Paris seeks a Customer Quality Service work‑study (alternance) to support client after‑sales, quality tracking and cross‑functional investigations.
Role & Responsibilities
- Support the Client Quality/After‑Sales team in handling customer quality incidents and complaints from intake to resolution.
- Log and track cases in CRM and internal quality systems, ensuring data accuracy and SLA compliance.
- Coordinate cross‑functional investigations with ateliers, after‑sales workshops and supply chain to identify root causes.
- Draft clear, client‑facing communications and internal reports; prepare periodic KPI and trend analyses for the quality team.
- Contribute to continuous improvement initiatives by identifying recurring issues and proposing corrective actions.
- Assist with administrative tasks related to returns, warranty claims and quality records management.
Qualifications
- Enrolled in a Bachelor’s or Master’s programme in Quality Management, Business Administration, Customer Experience, Engineering or a related discipline (alternance/work‑study requirement).
- Strong written and verbal communication skills with professional presentation and reporting ability.
- Analytical mindset with attention to detail and a methodical approach to problem solving.
- Ability to work cross‑functionally and liaise effectively with technical teams, workshops and client advisors.
- Proactive, service‑oriented attitude and capacity to manage competing priorities in a fast‑paced luxury environment.
Skills
Experience
Previous internship or part‑time experience in customer service, quality assurance, after‑sales, or a related function is advantageous but not mandatory; the role is designed for students in a work‑study (alternance) programme.
Education
Currently enrolled in higher education (Bachelor’s or Master’s level) in quality management, business administration, engineering, or a related field; eligible for alternance/work‑study contract.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
Cartier places strong emphasis on heritage, craftsmanship and impeccable client service, fostering a culture of excellence and discretion. The maison invests in talent development through structured training and on‑the‑job learning, particularly for apprenticeship and work‑study participants.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cartier, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Quality Intern (Alternance)», «Client Service Quality Assistant (Work‑Study)», «Quality Assurance Assistant — Client Services (Alternance)», «Customer Experience Quality Trainee», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.