Cartier Client Relations Center Brand Ambassador
- Employment
- Temporary
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 1, 2026
About Cartier
Cartier is one of the world’s most revered Maisons of luxury, celebrated for its high jewellery, watchmaking excellence, and enduring Parisian elegance since 1847. As an employer, Cartier offers a refined environment where craftsmanship, creativity, client excellence, and entrepreneurial spirit are cultivated with care. Its teams contribute to a heritage defined by innovation, cultural influence, and exceptional savoir-faire, while benefiting from the global strength and values of the Richemont Group. Cartier seeks individuals who combine aesthetic sensitivity, precision, collaboration, and a commitment to service, inviting them to help shape the future of a Maison synonymous with beauty, rarity, and timeless distinction.
Cartier seeks a Client Relations Center Brand Ambassador in Miami to deliver luxury client service, support sales, and strengthen client relationships.
Role & Responsibilities
- Handle inbound calls and greet customers promptly, professionally, and engagingly.
- Respond to customer inquiries by email, social media, and other channels while meeting service expectations.
- Build lasting customer relationships by resolving issues on the first call and taking ownership of each scenario.
- Support assisted sales and orders initiated by phone or website, including data entry, collection knowledge, and use of storytelling training.
- Make proactive outbound calls for clienteling, milestone celebrations, product launch communications, and service updates to strengthen client relationships and enhance the customer experience.
- Continuously develop product knowledge to serve as a maison expert.
- Use selling and negotiation skills to address objections, ask probing questions, and close sales.
- Respond to customer inquiries about where to send items for repair, repair status, cost estimates, service diagnosis, and timelines.
Qualifications
- At least 3 years in a contact center, customer service, or retail environment, or an equivalent combination of education and experience that provides comparable knowledge and abilities.
- Experience in eCommerce, particularly in luxury retail, is preferred.
- Knowledge of and enthusiasm for the luxury brand market, including fashion and jewelry.
- Demonstrated maturity, poise, sound business judgment, and change-management ability when working with luxury and exceptionally demanding clients.
- Able to quickly absorb extensive information about brand history, product offerings, and communications and advertising programs.
- Flexible availability to work Monday through Friday between 9 a.m. and 9 p.m., and Saturday and Sunday between 9 a.m. and 6 p.m.
- Available to work holidays.
- Excellent verbal and written communication skills.
- Fluent in Spanish and English; Portuguese is a plus.
Skills
Experience
At least 3 years in a contact center, customer service, or retail environment, or an equivalent combination of education and experience.
Education
Bachelor’s degree preferred but not required, especially in fashion, retail, or a related field.
Workplace
The role is situated in Miami, Florida, USA.
Benefits
A generous compensation and benefits package for eligible employees.
Culture
Cartier fosters a workplace culture rooted in exceptional craftsmanship, creativity, and respect for its rich heritage as a leading luxury Maison. Employees are encouraged to uphold the highest standards of excellence while contributing to an international, collaborative environment where innovation, elegance, and client-centric service are deeply valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cartier, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Customer Experience Ambassador», «Client Service Specialist», «Luxury Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.