Cartier Boutique Assistant — Selfridges (12‑month fixed-term)
About Cartier
Cartier is a pre‑eminent maison of high jewellery and watches, widely recognised for its heritage craftsmanship and refined design aesthetic. The brand is part of the Richemont group and operates a global network of boutiques and concessions within premium department stores, combining rigorous service standards with a culture of artisan excellence.
Cartier Boutique Assistant (12‑month FTC) — Selfridges, London. Join Cartier to deliver exceptional client service in a prestige retail environment.
Role & Responsibilities
- Provide discreet, high‑calibre client service on the boutique floor within the Selfridges environment, assisting with enquiries and purchase journeys.
- Support sales activity through proactive clienteling, appointment management and follow‑up to nurture long‑term relationships.
- Assist with merchandising and visual standards, ensuring displays and product presentation meet Cartier guidelines.
- Operate point‑of‑sale systems, process transactions and undertake daily cash handling with strict adherence to policies.
- Maintain stock integrity via regular inventory checks, replenishment and accurate logging of movements.
- Support after‑sales procedures including repairs intake, gift‑wrapping and liaising with boutique management and workshops.
- Contribute to achieving boutique sales targets and floor KPIs through teamwork and continuous client focus.
- Comply with brand security, loss‑prevention and regulatory procedures at all times.
Qualifications
- Right to work in the UK (required).
- Professional appearance and impeccable grooming consistent with a luxury house.
- Availability to work retail hours, including evenings, weekends and bank holidays.
- Excellent interpersonal and communication skills with a client‑centric attitude.
- Basic numeracy and proven cash‑handling experience.
- Previous experience in luxury retail or a premium department store environment preferred (jewellery or watches advantageous).
Skills
Experience
Typically 1–2 years' experience in luxury retail or a premium department store; direct experience with jewellery, watches or high‑value goods is advantageous.
Education
Secondary education (GCSEs or equivalent). Retail or hospitality vocational qualifications (e.g., NVQ) are desirable but not mandatory.
Workplace
This position is based in London, England, UK.
Culture
Cartier maintains a culture of exacting standards, understated elegance and respect for craftsmanship. The workplace emphasizes client service excellence, mentorship and professional development within a global luxury retail network under the Richemont umbrella.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cartier, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Sales Assistant», «Luxury Retail Associate», «Client Services Assistant», «Retail Client Advisor», «Retail Floor Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.