Carolina Herrera Counter Manager
About Carolina Herrera
Carolina Herrera is a global luxury fashion and fragrance house celebrated for refined elegance and couture-driven aesthetics. Operating across ready-to-wear, accessories and signature fragrances, the brand sits within the Puig luxury group and maintains a strong emphasis on craftsmanship, prestige retail and elevated client service.
Carolina Herrera — Counter Manager in Mexico City. Lead the luxury beauty counter, drive sales and clientelling for Carolina Herrera fragrances and cosmetics.
Role & Responsibilities
- Lead daily operations of the Carolina Herrera beauty counter, ensuring exceptional client service and adherence to brand standards.
- Recruit, coach and develop a high-performing retail team; deliver regular feedback, training and performance reviews.
- Drive sales performance and achieve KPIs (sales, conversion, average transaction value, client retention) through proactive clienteling and targeted selling strategies.
- Manage merchandising, visual standards and product placement to uphold luxury presentation and promotional plans.
- Oversee stock control, replenishment, shrinkage prevention and all point-of-sale transactions with rigorous accuracy.
- Coordinate VIP client appointments, in-store events and product launches in collaboration with brand and marketing teams.
- Prepare accurate sales and operational reports for regional management and implement corrective actions to meet targets.
- Ensure compliance with health & safety, loss prevention and corporate policies at the counter level.
Qualifications
- Proven track record in prestige beauty or luxury cosmetics retail, with progressive responsibilities in frontline management.
- Demonstrated ability to lead, motivate and develop small teams in a high‑pressure sales environment.
- Strong commercial acumen with a history of meeting or exceeding sales targets and KPIs.
- Excellent interpersonal skills and a polished approach to servicing high‑net‑worth and VIP clientele.
- Flexible availability to cover retail hours, weekends and promotional events.
Skills
Experience
Typically requires 3+ years of experience in luxury beauty or prestige retail, including at least one year in a supervisory or managerial capacity overseeing a counter or boutique team.
Education
High school diploma required; bachelor's degree in Business, Marketing, Hospitality or a related field preferred.
Workplace
The role is situated in Mexico City, Ciudad de México, Mexico.
Culture
The brand fosters a highly service-oriented, detail-driven retail culture where refinement and client experience are paramount. Team members operate in an international, prestige environment that values product knowledge, polished presentation and collaborative execution with regional and global brand teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Carolina Herrera, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Retail Counter Supervisor», «Prestige Makeup Counter Manager», «Client Experience Manager (Counter)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.