Carolina Herrera Counter Manager

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Employment Full-time
Seniority Manager
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Carolina Herrera — Counter Manager in Mexico City. Lead the luxury beauty counter, drive sales and clientelling for Carolina Herrera fragrances and cosmetics.

Overview

Carolina Herrera is a global luxury fashion and fragrance house celebrated for refined elegance and couture-driven aesthetics. Operating across ready-to-wear, accessories and signature fragrances, the brand sits within the Puig luxury group and maintains a strong emphasis on craftsmanship, prestige retail and elevated client service.

Role & Responsibilities

  • Lead daily operations of the Carolina Herrera beauty counter, ensuring exceptional client service and adherence to brand standards.
  • Recruit, coach and develop a high-performing retail team; deliver regular feedback, training and performance reviews.
  • Drive sales performance and achieve KPIs (sales, conversion, average transaction value, client retention) through proactive clienteling and targeted selling strategies.
  • Manage merchandising, visual standards and product placement to uphold luxury presentation and promotional plans.
  • Oversee stock control, replenishment, shrinkage prevention and all point-of-sale transactions with rigorous accuracy.
  • Coordinate VIP client appointments, in-store events and product launches in collaboration with brand and marketing teams.
  • Prepare accurate sales and operational reports for regional management and implement corrective actions to meet targets.
  • Ensure compliance with health & safety, loss prevention and corporate policies at the counter level.

Qualifications

  • Proven track record in prestige beauty or luxury cosmetics retail, with progressive responsibilities in frontline management.
  • Demonstrated ability to lead, motivate and develop small teams in a high‑pressure sales environment.
  • Strong commercial acumen with a history of meeting or exceeding sales targets and KPIs.
  • Excellent interpersonal skills and a polished approach to servicing high‑net‑worth and VIP clientele.
  • Flexible availability to cover retail hours, weekends and promotional events.

Skills

Luxury clienteling and relationship management Team leadership and coaching Visual merchandising and brand presentation Inventory control and stock management Sales forecasting and KPI analysis Cash handling and POS operations Event coordination for in‑store activations Microsoft Excel and standard office tools

Experience

Typically requires 3+ years of experience in luxury beauty or prestige retail, including at least one year in a supervisory or managerial capacity overseeing a counter or boutique team.

Education

High school diploma required; bachelor's degree in Business, Marketing, Hospitality or a related field preferred.

Workplace

The role is situated in Mexico City, Ciudad de México, Mexico. There are currently 98 open positions in Mexico City on Cerulean, with 6 added recently. Within Ciudad de México, Cerulean currently features 106 open roles, including 6 recent additions. Across Mexico, Cerulean lists 180 open roles — 12 of them newly added.

Culture

The brand fosters a highly service-oriented, detail-driven retail culture where refinement and client experience are paramount. Team members operate in an international, prestige environment that values product knowledge, polished presentation and collaborative execution with regional and global brand teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.