Canada Goose Store Manager

Role & Responsibilities

• Achieve or exceed performance objectives and sales targets, including top- and bottom-line results and KPIs for sales density and comparable revenue growth (LFL).
• Analyze KPIs continuously and use insights to create and execute action plans that drive performance.
• Leverage strategic partnerships to ensure adequate store resources, including inventory and labour, to meet or exceed performance goals.
• Deliver and model a superior customer service journey that reflects Canadian Warmth and creates an exceptional guest experience; track, measure, and report on related KPIs.
• Build lasting client relationships through consistent engagement and use of Canada Goose tools.
• Lead a clienteling culture in which Brand Ambassadors provide consistent, elevated engagement with top guests.
• Represent Canada Goose in the market by developing the client base through community involvement, local high-profile business partnerships, and social and seasonal events.
• Ensure exceptional visual merchandising is executed and maintained in keeping with a luxury lifestyle brand.
• Resolve guest issues with a customer-centric approach by investigating opportunities and developing solutions.
• Build a talent-development culture by prioritizing ongoing education and training for the store team.
• Foster an inclusive and diverse working environment.
• Lead, execute, and follow up on corporate initiatives and strategies.
• Coach and develop direct reports to improve performance, foster growth, and prepare future leaders; empower Assistant Store Managers to step into the Store Manager role when needed.
• Coach selling behaviours that drive team performance and enhance the guest journey.
• Inspire and maintain an outstanding employee experience and drive employee engagement.
• Maintain an open-door environment that encourages feedback and discourse.
• Identify, attract, recruit, develop, and retain talent.
• Execute schedules that prioritize the guest journey, maximize productivity, and manage labour spend.
• Lead and coach the team to meet Canada Goose operational standards, including stockroom standards, cleanliness, and opening and closing procedures.
• Manage store-controlled spending, including supplies, packaging, and labour budgets.
• Lead, coach, and ensure consistent use of strategic tools, including inventory management, communications platforms, automated scheduling, payroll management, mobile devices, and queueing tools.
• Partner with cross-functional teams to maintain the physical store space to the highest standard.
• Analyze and proactively respond to inventory planning needs, maintaining appropriate metrics such as stock checks, turnover, and flow.
• Manage Brand Ambassador uniform requests.
• Lead Health & Safety meetings in line with local municipal and Canada Goose policies.
• Maintain loss-prevention procedures that minimize loss and increase profitability.
• Ensure accuracy and efficiency in inventory and cash management, measured by shrink results.
• Comply with loss-prevention procedures, including weekly cycle counts, annual physical inventory counts, and incident reporting.
• Ensure incoming and outgoing merchandise requests and shipments are processed promptly.

Qualifications

• 3–5 years of leadership experience in a related industry.
• Previous experience with luxury lifestyle brands in flagship or high-traffic locations.
• Experience maintaining retail operational excellence, including payroll, shrink management, and inventory management.
• Proven ability to develop and mentor retail leaders.
• Experience with store profit and loss (P&L), payroll, and expense management.
• Leadership skills in recruiting and developing managers and Brand Ambassadors.
• Strong presentation skills in group settings and ability to manage product knowledge (PK) sessions.
• Solid understanding of retail math and metrics, with the ability to use analytics to drive the business.
• Analytical approach and keen attention to detail.
• Agility and ability to drive decision-making.
• Ability to stand for long periods and work flexible retail hours, including standard, peak, and holiday periods.
• Strong time-management and organizational skills, with the ability to multitask in a fast-paced environment.
• Strong negotiation skills and an adaptable approach to selling.
• Ability to establish and maintain strong interpersonal relationships.
• Ability to use impactful development plans and performance management to bring out the best in employees.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently, and able to recognize when guidance is needed.
• Consistently demonstrate Canada Goose’s values: innovative, authentic, passionate, relentless, and entrepreneurial.
• Advanced Microsoft Office skills, specifically Word and Excel.
• Proficiency in another language is an asset.

Skills

Experience

3–5 years of leadership experience in a related industry, with previous experience working with luxury lifestyle brands in flagship or high-traffic locations and maintaining operational excellence in retail stores.

Compensation

The base compensation for this position ranges from USD 120,000 to USD 126,000 per annum.

Benefits

Comprehensive and competitive Total Rewards Program; career-growth opportunities through internal and external programs; peer recognition through Goose Rewards & ICON Rewards; donation matching and paid volunteer time through CG Gives; tools and resources supporting physical and mental health, adapting to change, and connecting with colleagues.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.