Canada Goose Retail Systems Product Owner

Role & Responsibilities

• Own and maintain the Shopify POS product backlog across the retail fleet, in partnership with the Director of Retail Operations and Retail Systems technology team.
• Set Shopify POS backlog priorities; write user stories and acceptance criteria, ranking work by store impact, commercial value and delivery effort.
• Participate as Product Owner in Retail Pod agile ceremonies—backlog refinement, sprint planning, daily stand-ups, reviews and retrospectives—and partner with the Scrum Master and development team to ensure each sprint delivers defined, accepted value.
• Serve as the subject matter expert for Shopify POS and the connected retail stack, guiding priorities within the Retail Pod.
• Lead Shopify POS release management by assessing platform releases, planning adoption of new versions and features, and communicating changes to stores well ahead of deployment.
• Own user acceptance testing (UAT) for POS releases and enhancements: define test scripts, coordinate store and cross-functional testers, and secure sign-off before production deployment.
• Own the escalation path for POS incidents, partner with IT support to resolve them, and feed recurring themes into the backlog rather than treating them as one-off fixes.
• Define and monitor product health measures, including transaction speed, checkout error rates, uptime and feature adoption, and report results to Retail Operations leadership.
• Collaborate with business lines, pods and stakeholders to negotiate priorities and integrate technology solutions that enhance the in-store customer journey.
• Maintain standard operating procedures and training materials for Shopify POS and other retail systems, and support Retail-related technology projects as needed.

Qualifications

• At least 3 years of hands-on experience as a Product Owner or equivalent on Shopify POS, including direct ownership of a POS backlog, Shopify release adoption, and app and integration ecosystem decisions.
• At least 5 years of experience in the apparel or retail industry.
• Demonstrated experience with Agile methodologies as a Product Owner in a Scrum or pod delivery model, including backlog management, story writing and acceptance, and sprint execution.
• A proven track record of delivering technology-driven solutions that improve store operations, customer experience and sales outcomes.
• Ability to analyze and evaluate strategic questions and make recommendations.
• Strong understanding of retail store operations and the connected retail stack, including POS, payments, inventory and omnichannel fulfillment, in a luxury or premium retail context.
• Shopify certification, such as Shopify Foundations or Shopify Plus, preferred.
• Agile or Scrum certification, such as CSPO, PSPO or equivalent, preferred.
• Relevant certifications in Retail Operations or Project Management are an asset.
• Ability to understand the big picture and exercise sound business judgment.
• Strong organizational, planning and prioritization skills, with attention to detail.
• Ability to manage multiple initiatives concurrently and multitask effectively.
• Ability to work in a fast-paced environment with changing priorities and tight deadlines.
• Ability to partner with other functions and business leaders on complex problems and business issues.
• Ability to influence and inspire peers, store teams and technology partners to act without direct authority.
• Strong understanding of the retail and apparel industry, with awareness of industry developments and a perspective on major issues.
• Willingness to continue learning and stay current with Shopify and retail technology.

Skills

Experience

At least 3 years of hands-on Shopify POS Product Owner (or equivalent) experience and at least 5 years of experience in the apparel or retail industry.

Compensation

The base compensation for this position ranges from CAD 86,000 to CAD 121,000 per annum.

Benefits

Comprehensive and competitive Total Rewards Program; career growth opportunities through internal and external programs; Goose Rewards and ICON Rewards; donation matching and paid volunteer time through CG Gives; tools and resources supporting physical and mental health and connection with colleagues.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.