Canada Goose Retail Sales Associate

Role & Responsibilities

• Deliver a superior customer service journey reflective of Canadian warmth.
• Advise customers on their needs through expert product knowledge.
• Use selling behaviours to drive conversion and units per transaction (UPT), actively introducing new, underperforming and strategic categories.
• Build lasting client relationships and customer loyalty through consistent engagement around upcoming product launches and brand events.
• Engage and inspire assigned clients by facilitating personal shopping appointments.
• Achieve or exceed personal sales goals and other key performance targets that drive store results.
• Contribute to a positive, productive store environment through teamwork and collaboration.
• Participate in educational initiatives and strategies, demonstrating curiosity and passion for learning.
• Actively seek feedback to improve performance and foster growth.
• Consistently demonstrate company values and behaviours in all interactions.
• Execute all operating standards to a high standard.
• Use register systems and store tools accurately and efficiently, in compliance with Canada Goose standards.
• Support the upkeep, maintenance and cleanliness of the physical store.

Qualifications

• At least 2 years of retail experience, preferably in a customer-focused environment.
• A proven track record of successful sales experience.
• Prior experience working with luxury lifestyle brands in high-traffic locations.
• Ability to stand for long periods and flexibility to work retail hours, including standard, peak and holiday hours.
• Time-management and multitasking skills.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Adaptability to conditions that may affect the overall customer experience.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently and able to recognize when guidance is needed.
• Basic Microsoft Office skills; Word and Excel in particular are an asset.
• Proficiency in another language is an asset.

Skills

Experience

At least 2 years of retail experience, preferably in a customer-focused environment; prior experience with luxury lifestyle brands in high-traffic locations.

Benefits

Competitive Total Rewards Program; career growth opportunities through internal and external programs; Goose Rewards and ICON Rewards; donation matching and paid volunteer time through CG Gives; resources supporting physical and mental health and connection with colleagues.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.