Canada Goose Retail Sales Associate

Role & Responsibilities

• Create and deliver an outstanding customer experience that reflects Canada Goose’s authenticity.
• Support plans and strategies developed by the store management team and carry out store functions that promote operational efficiency and customer experience quality.
• Contribute to store targets by meeting productivity standards and achieve or exceed personal sales targets, which may vary by season.
• Support a positive store environment through effective communication, teamwork, and partnership with brand ambassadors and store management.
• Attend and participate in store meetings, events, and product knowledge sessions.
• Demonstrate values and behaviours consistent with Canada Goose’s culture.
• Follow store operating procedures to minimize shrink.
• Process point-of-sale transactions in accordance with company standards.
• Maintain inventory accuracy and ensure Canada Goose products are organized and accessible.
• Process inbound and outbound shipments, replenishment, damages, and returns to vendor.
• Support upkeep of the physical store and its standards.
• Maintain visual merchandising directives.
• Deliver an outstanding customer experience through operational efficiency, including stockroom management, cash wrap experience, and sales-floor best practices.
• Drive the Net Promoter Score (NPS).
• Undertake other responsibilities as needed to meet business needs.

Qualifications

• At least 1 year of retail experience, preferably in a customer-focused environment.
• Experience with affluent and luxury brands is an asset.
• High-volume traffic experience is an asset.
• Able to stand for long periods and work flexible retail hours, including standard, peak, and holiday periods.
• Good understanding of inventory management and point-of-sale systems.
• Basic Microsoft Office skills, specifically Word and Excel, are an asset.
• Good command of English.
• Fluency in Mandarin is an advantage.

Skills

Experience

At least 1 year of retail experience, preferably in a customer-focused environment.

Benefits

Comprehensive and competitive Total Rewards Program; career growth opportunities through internal and external programs; Goose Rewards and ICON Rewards; donation matching and paid volunteer time through CG Gives; resources supporting physical and mental health, embracing change, and connecting with colleagues.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.