Canada Goose Retail Sales Associate

Role & Responsibilities

• Deliver a superior customer service journey reflective of Canadian Warmth.
• Recommend products that meet customers’ needs through expert product knowledge.
• Use selling behaviours to drive conversion and units per transaction (UPT), actively introducing new, underperforming and strategic categories.
• Build meaningful, lasting client relationships and foster loyalty through consistent outreach about upcoming product launches and brand events.
• Engage and inspire assigned clients by facilitating personal shopping appointments.
• Achieve or exceed personal sales goals and other key performance targets that drive store results.
• Contribute to a positive, productive store environment through teamwork and collaboration.
• Participate in educational initiatives and strategies, demonstrating curiosity and passion for learning and development.
• Actively seek feedback to improve performance and support personal and professional growth.
• Consistently demonstrate company values and behaviours in all interactions.
• Support the execution of all operating standards.
• Use register systems and store tools accurately and efficiently in compliance with Canada Goose standards.
• Support the upkeep, maintenance and cleanliness of the physical store.

Qualifications

• At least 2 years of retail experience, preferably in a customer-focused environment.
• Proven track record of successful sales experience.
• Previous experience with luxury lifestyle brands in high-traffic locations.
• Ability to stand for long periods and flexibility to work retail hours, including evenings, weekends and holidays.
• Excellent time-management and multitasking skills.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Adaptability to conditions that may affect the overall customer experience.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently and aware of when to seek guidance.
• Basic computer skills in Microsoft Office, specifically Word and Excel.
• Proficiency in another language is an asset.

Skills

Experience

At least 2 years of retail experience, preferably in a customer-focused environment; proven successful sales experience; previous experience with luxury lifestyle brands in high-traffic locations.

Benefits

Comprehensive and competitive Total Rewards Program; career growth opportunities through internal and external programs; Goose Rewards and ICON Rewards; donation matching and paid volunteer time through CG Gives; resources supporting physical and mental health and connection with colleagues.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.