- Location
- New York City New York USA
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $32.50–36/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 2, 2026
Canada Goose is hiring a Guest Experience Lead for its Fifth Avenue store in New York. The role leads the selling floor, develops the team, elevates clienteling and service, and supports store performance; the position is full-time. The hourly pay range is $32.50–$36.00, with actual offers based on experience, skills, and alignment with the role.
Role & Responsibilities
- Champion Canadian Warmth by delivering exceptional guest experiences and inspiring the team to do the same.
- Lead the selling floor, coaching and modeling luxury service and selling behaviors to strengthen results and deepen guest connections.
- Foster a clienteling culture, ensuring Brand Ambassadors build meaningful relationships and deliver elevated experiences for top clients.
- Monitor guest experience and sales metrics, using insights to identify opportunities and drive continuous improvement.
- Resolve guest concerns empathetically and with a solutions-focused mindset, while coaching the team on best-in-class service recovery.
- Create a positive, inclusive, high-performing team culture that supports collaboration, learning, and open communication.
- Coach, mentor, and develop team members through ongoing feedback, recognition, and in-the-moment training.
- Lead and reinforce educational initiatives that strengthen product knowledge, service excellence, and selling capabilities.
- Support employee engagement by fostering an environment where all team members feel valued, heard, and empowered to grow.
- Partner with store leadership on talent attraction and recruitment to build a strong, diverse pipeline of future talent.
- Champion consistent use of key store tools and platforms, including communication, payroll, learning, queue management, and virtual appointment systems.
- Partner with cross-functional teams to maintain an exceptional store environment that reflects luxury lifestyle brand standards.
- Ensure operational processes are executed consistently to support seamless experiences for guests and employees.
- Achieve or exceed sales and profitability goals while supporting the overall success of the store.
- Analyze business performance and support action plans that drive sales, productivity, and guest experience outcomes.
- Collaborate with store leadership to ensure appropriate inventory, labor, and operational resources support business objectives.
Qualifications
- 2–3 years of leadership experience in retail, hospitality, or a related customer-focused industry.
- Experience in luxury, premium, or high-volume retail environments, ideally in a flagship location.
- Strong understanding of clienteling, guest experience, and customer relationship management tools.
- Business-minded, with the ability to analyze KPIs and retail metrics to identify opportunities and drive performance.
- Passion for delivering exceptional guest experiences and strong attention to detail.
- Proven ability to coach, motivate, and develop team members in a fast-paced environment.
- Agile and adaptable, with the ability to respond quickly to changing business needs and priorities.
- Excellent communication and relationship-building skills, with the ability to influence and inspire others.
- Highly organized, with strong time-management and multitasking abilities.
- Flexible to work retail hours, including evenings, weekends, and holidays, and comfortable standing for extended periods.
- Additional language skills are considered an asset.
Skills
Experience
2–3 years of leadership experience in retail, hospitality, or a related customer-focused industry; experience in luxury, premium, or high-volume retail, ideally in a flagship location.
Workplace
The successful candidate will be located in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 32.50 to USD 36 per hour.
Benefits
Comprehensive and competitive Total Rewards Program; career-growth opportunities through internal and external programs; Goose Rewards and ICON Rewards; donation matching and paid volunteer time through CG Gives; tools and resources supporting physical and mental health, adapting to change, and connecting with colleagues.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Canada Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Experience Supervisor», «Retail Experience Lead», «Customer Experience Lead», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.