- Location
- Zurich Zurich Switzerland
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
The Brand Ambassador represents Canada Goose in Zurich, delivering personalized guest experiences, luxury product advice and clienteling that support sales performance and loyalty. This is a part-time retail role involving a flexible schedule, including evenings, weekends and holidays.
Role & Responsibilities
- Create personalized, memorable guest experiences that embody Canadian Warmth.
- Build authentic client relationships and foster long-term loyalty through meaningful engagement and exceptional service.
- Provide expert product recommendations and styling guidance tailored to each guest’s needs and lifestyle.
- Deliver luxury selling experiences that drive conversion, units per transaction and overall business performance.
- Develop and maintain a client portfolio through proactive outreach, appointment booking, product launches and brand events.
- Host personal shopping experiences that strengthen client relationships and elevate service.
- Share product knowledge, craftsmanship, innovation and brand storytelling as a trusted brand expert.
- Use guest insights and relationship-building opportunities to create memorable experiences that encourage repeat business.
- Meet or exceed personal sales goals and key performance indicators that contribute to store success.
- Support strategic product and category initiatives through effective selling techniques and product recommendations.
- Stay aware of store priorities, product launches and business opportunities to maximize sales performance.
- Identify opportunities to drive revenue and deepen client engagement.
- Foster a positive, inclusive and collaborative team environment.
- Support teammates in delivering exceptional guest experiences and achieving shared goals.
- Represent Canada Goose values and culture consistently in every interaction.
- Contribute to store standards, daily operational tasks and overall store readiness as needed.
- Pursue continuous learning through training, product education and development opportunities.
- Seek feedback to strengthen performance and support personal and professional growth.
- Stay informed about product knowledge, industry trends and best practices in luxury retail and clienteling.
Qualifications
- At least 2 years of retail, hospitality or client-facing experience, preferably in a luxury or premium environment.
- A proven record of achieving sales goals and delivering exceptional customer experiences.
- A passion for relationship building, clienteling and creating memorable experiences.
- Strong product storytelling and communication skills, with a natural ability to connect with others.
- Confidence in providing personalized recommendations and building trust with diverse clientele.
- Results-oriented approach and ability to balance guest experience with business performance.
- Excellent interpersonal, time-management and organizational skills.
- Self-motivated, proactive and comfortable working independently while contributing to a team.
- Adaptable and resilient in a fast-paced retail setting.
- Ability to stand for extended periods and work a flexible retail schedule, including evenings, weekends and holidays.
- Basic proficiency with Microsoft Office, including Word and Excel.
- Additional language skills are an asset.
Skills
Experience
At least 2 years of retail, hospitality or client-facing experience, preferably in a luxury or premium environment.
Workplace
The role is situated in Zurich, Zurich, Switzerland.
Explore jobs in Zurich or in Switzerland.
Benefits
Comprehensive and competitive Total Rewards Program; career growth opportunities through internal and external programs; Goose Rewards and ICON Rewards; donation matching and paid volunteer time through CG Gives; resources supporting physical and mental health and connection with colleagues.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Canada Goose, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Representative», «Client Experience Ambassador», «Retail Brand Representative», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.