Canada Goose Brand Ambassador

Role & Responsibilities

• Create personalized, memorable experiences for every guest.
• Build authentic client relationships and foster long-term loyalty through meaningful engagement and exceptional service.
• Provide expert product recommendations and styling guidance tailored to each guest’s needs and lifestyle.
• Deliver luxury selling experiences that drive conversion, units per transaction and overall business performance.
• Develop and maintain a client portfolio through proactive outreach, appointment booking, product launches and brand events.
• Host personal shopping experiences that strengthen client relationships and deliver elevated service.
• Share product knowledge, craftsmanship, innovation and brand storytelling as a trusted brand expert.
• Use guest insights and relationship-building opportunities to create memorable experiences that encourage repeat business.
• Achieve or exceed personal sales goals and key performance indicators that contribute to store success.
• Support strategic product and category initiatives through effective selling techniques and product recommendations.
• Stay aware of store priorities, product launches and business opportunities to maximize sales performance.
• Identify opportunities to drive revenue and deepen client engagement.
• Foster a positive, inclusive and collaborative team environment.
• Support teammates in delivering exceptional guest experiences and achieving shared goals.
• Represent Canada Goose values and culture in every interaction.
• Contribute to store standards, daily operational tasks and overall store readiness as needed.
• Pursue continuous learning through training, product education and development opportunities.
• Seek feedback to strengthen performance and support personal and professional growth.
• Stay informed about product knowledge, industry trends and best practices in luxury retail and clienteling.

Qualifications

• At least 2 years of retail, hospitality or client-facing experience, preferably in a luxury or premium environment.
• Proven track record of achieving sales goals and delivering exceptional customer experiences.
• Passion for relationship building, clienteling and creating memorable experiences.
• Strong product storytelling and communication skills, with a natural ability to connect with others.
• Confidence in delivering personalized recommendations and building trust with diverse clientele.
• Results-oriented, with the ability to balance guest experience and business performance.
• Excellent interpersonal, time management and organizational skills.
• Self-motivated and proactive, and comfortable working independently while contributing to a team environment.
• Adaptable and resilient in a fast-paced retail setting.
• Able to stand for extended periods and work a flexible retail schedule, including evenings, weekends and holidays.
• Basic proficiency with Microsoft Office, including Word and Excel.
• Additional language skills are an asset.

Skills

Experience

Minimum 2 years of retail, hospitality or client-facing experience, preferably in a luxury or premium environment.

Benefits

Comprehensive and competitive Total Rewards Program; career growth opportunities through internal and external programs; peer recognition through Goose Rewards and ICON Rewards; donation matching and paid volunteer time through CG Gives; resources supporting physical and mental health, adapting to change and connecting with colleagues.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.