Calvin Klein Supervisor, Retail

About Calvin Klein

Calvin Klein is a globally influential American fashion house founded in New York in 1968, celebrated for its refined minimalism, modern sensuality, and cultural impact across apparel, underwear, denim, fragrance, and lifestyle categories. As an employer, the brand offers a dynamic environment where design intelligence, commercial agility, and inclusive storytelling converge. Its teams contribute to a legacy shaped by bold imagery, disciplined simplicity, and a distinctly urban point of view. Calvin Klein seeks talent eager to challenge convention, understand contemporary consumers, and build resonant brand experiences within an international organization committed to creativity, collaboration, and responsible growth.

Calvin Klein seeks an energetic Supervisor to lead store operations and drive sales performance at its Birmingham retail location. The successful candidate will combine proven supervisory experience in luxury retail with strong people management capabilities, ensuring exceptional customer service and achievement of commercial targets whilst fostering a positive, inclusive team environment.

Role & Responsibilities

• Ensure efficient shop floor operations to achieve optimal levels of customer service, sales performance, and profitability
• Support the management team in overseeing all personnel, product, merchandising functions, business processes, and store results
• Participate in weekly management meetings and staff briefings to align on business objectives
• Clearly communicate marketing initiatives and sales promotions to the team
• Drive shop floor sales and exceed store targets by motivating the team whilst delivering an exemplary customer experience
• Foster a positive store environment by treating all customers and colleagues fairly and consistently
• Support team delivery of business strategy through consistent training on product knowledge and store maintenance standards
• Achieve company standards for personal sales metrics, including sales versus budget, sales per hour, and units per transaction
• Execute manager-on-duty functions including store opening and closing procedures and floor management
• Emphasize to staff the importance of building quality relationships with internal and external customers
• Ensure staff accountability in creating a loyal customer base through exceptional, spirited service
• Implement and maintain visual merchandising directives across the sales floor and back room according to brand standards
• Collaborate with management to develop talent pipelines for key positions and identify potential successors

Qualifications

• Proven supervisory or specialist experience within a premium or luxury brand environment
• Demonstrated people management experience with the ability to resolve conflict and navigate disagreements constructively
• Strong communicative skills with the ability to build relationships naturally
• Team-oriented mindset with recognition and celebration of colleagues' contributions
• Ability to provide constructive feedback that drives positive behavioral change
• Comfort navigating organizational change with adaptability and pace
• Energetic and authentic presence on the shop floor
• Initiative-driven approach to problem-solving with a can-do attitude

Skills

Experience

Previous supervisory or specialist roles within a premium or luxury brand, with demonstrated people management and team leadership experience.

Benefits

Competitive and comprehensive benefits program designed to support associates both at home and at work.

Culture

Calvin Klein fosters a modern, inclusive workplace culture shaped by bold creativity, confident self-expression, and a global fashion perspective. As an employer, the brand encourages collaboration across disciplines, empowers teams to challenge conventions, and maintains a fast-paced environment where innovation and cultural relevance are central to its identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.