Calvin Klein Retail Supervisor

About Calvin Klein

Calvin Klein is a globally influential American fashion house founded in New York in 1968, celebrated for its refined minimalism, modern sensuality, and cultural impact across apparel, underwear, denim, fragrance, and lifestyle categories. As an employer, the brand offers a dynamic environment where design intelligence, commercial agility, and inclusive storytelling converge. Its teams contribute to a legacy shaped by bold imagery, disciplined simplicity, and a distinctly urban point of view. Calvin Klein seeks talent eager to challenge convention, understand contemporary consumers, and build resonant brand experiences within an international organization committed to creativity, collaboration, and responsible growth.

Role & Responsibilities

• Ensure the efficient operation of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support the management team in managing personnel, product and merchandising functions, store processes and results.
• Participate in weekly management and other staff meetings.
• Communicate marketing and sales promotions clearly to staff.
• Drive shop-floor sales and exceed store targets by motivating the team while delivering an exemplary customer journey.
• Foster a positive store experience by treating customers and colleagues fairly and consistently.
• Support delivery of the business strategy and ensure the team receives consistent training in product knowledge and store maintenance.
• Meet company standards and goals for personal sales results, including sales versus budget, sales per hour and units per transaction.
• Perform manager-on-duty duties and manage store opening and closing and the sales floor.
• Keep staff focused on building quality relationships with internal and external customers.
• Hold staff accountable for building a repeat customer base by providing every customer with unparalleled, spirited service.
• Ensure visual merchandising directives and “door to floor” best practices are executed consistently across the sales floor and back room, reviewing them regularly.
• Work with the management team to build a talent pool for key positions, including potential successors.

Qualifications

• Track record in a supervisory or specialist role within a premium or luxury brand.
• Previous people-management experience.
• Ability to resolve conflict and unproductive disagreements purposefully.
• Effective communication and ability to foster a sense of belonging.
• Collaborative approach and ability to recognise and celebrate others’ contributions and achievements.
• Confidence in giving feedback that promotes positive behavioural change.
• Ability to adapt quickly and work at pace.
• Energetic presence on the shop floor and ability to inspire trust.
• Can-do approach and ability to make informed decisions to find in-store solutions.

Skills

Benefits

Competitive and comprehensive benefits programme designed to provide protection, peace of mind and flexibility, supporting associates at home and at work.

Culture

Calvin Klein fosters a modern, inclusive workplace culture shaped by bold creativity, confident self-expression, and a global fashion perspective. As an employer, the brand encourages collaboration across disciplines, empowers teams to challenge conventions, and maintains a fast-paced environment where innovation and cultural relevance are central to its identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.