Calvin Klein Floor Manager

About Calvin Klein

Calvin Klein is a globally influential American fashion house founded in New York in 1968, celebrated for its refined minimalism, modern sensuality, and cultural impact across apparel, underwear, denim, fragrance, and lifestyle categories. As an employer, the brand offers a dynamic environment where design intelligence, commercial agility, and inclusive storytelling converge. Its teams contribute to a legacy shaped by bold imagery, disciplined simplicity, and a distinctly urban point of view. Calvin Klein seeks talent eager to challenge convention, understand contemporary consumers, and build resonant brand experiences within an international organization committed to creativity, collaboration, and responsible growth.

Calvin Klein is seeking a Floor Manager for its Roermond store to support store leadership, drive sales-floor performance and deliver excellent customer service while developing the team. The role includes sales analysis, customer relationship building, merchandising collaboration, complaint handling, point-of-sale duties and manager-on-duty responsibilities; full-time.

Role & Responsibilities

• Support the Store Manager and Deputy Store Manager.
• Represent Calvin Klein as a brand ambassador and sell its collections knowledgeably.
• Monitor and analyse sales performance on the assigned floor.
• Develop relationships with existing and new customers.
• Work independently within the sales team.
• Collaborate with the visual merchandising team and contribute to product presentation.
• Use the omnichannel system.
• Handle customer complaints and process transactions at the cash register.
• Ensure the efficient operation of the sales floor to deliver high standards of customer service, sales and profit.
• Support the management team with personnel, product, merchandising and business-process management, and store results.
• Communicate individual sales goals, key performance indicators, store results, product sales and other relevant information to staff each day.
• Hold brief end-of-shift meetings to review performance, provide constructive feedback and recognise achievements.
• Apply and model company best practices in customer service, store operations, loss prevention and point of sale.
• Meet personal sales targets, including sales against budget, sales per hour and units per transaction.
• Keep the Store Manager informed about competitors and community information that could affect the business.
• Encourage staff to build strong relationships with internal and external customers.
• Manage customer complaints promptly and effectively.
• Analyse store reports and develop action plans to improve results.
• Communicate day-to-day operational issues to the Store Manager.
• Carry out manager-on-duty responsibilities, including store opening and closing and sales-floor management.

Qualifications

• Ideally, initial experience in textile retail.
• Strong aptitude for sales.
• Motivating, confident personality and strong interpersonal skills.
• Team-oriented, with a hands-on approach.
• Good English skills.
• Previous supervisory or specialist experience within a premium or luxury brand.
• Previous people-management experience, including the ability to resolve conflict and unproductive disagreements.
• Effective communication skills and the ability to build relationships easily.
• Collaborative approach and ability to recognise and celebrate others’ contributions and achievements.
• Confidence in giving feedback that encourages positive behavioural change.
• Ability to adapt quickly to change and work at pace.
• Energetic, authentic presence on the sales floor.
• A can-do attitude and initiative in finding solutions in store.

Skills

Experience

Ideally, initial experience in textile retail; previous supervisory or specialist experience within a premium or luxury brand and previous people-management experience.

Workplace

Benefits

Attractive compensation including a bonus system; six weeks of annual leave; internal advancement and professional development opportunities; employee discounts; staff outfits; offers from partner companies, including JobRad and Corporate Benefits; mental health support; opportunities to work independently and help shape and optimise processes.

Culture

Calvin Klein fosters a modern, inclusive workplace culture shaped by bold creativity, confident self-expression, and a global fashion perspective. As an employer, the brand encourages collaboration across disciplines, empowers teams to challenge conventions, and maintains a fast-paced environment where innovation and cultural relevance are central to its identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.