Calvin Klein Deputy Store Manager, Customer Experience and Sales

About Calvin Klein

Calvin Klein is a globally influential American fashion house founded in New York in 1968, celebrated for its refined minimalism, modern sensuality, and cultural impact across apparel, underwear, denim, fragrance, and lifestyle categories. As an employer, the brand offers a dynamic environment where design intelligence, commercial agility, and inclusive storytelling converge. Its teams contribute to a legacy shaped by bold imagery, disciplined simplicity, and a distinctly urban point of view. Calvin Klein seeks talent eager to challenge convention, understand contemporary consumers, and build resonant brand experiences within an international organization committed to creativity, collaboration, and responsible growth.

Reporting to the Store Manager, the Deputy Store Manager, Customer Experience and Sales supports store performance and client experience by managing, training, and coaching the sales team. The role oversees selling standards, customer service, CRM targets, recruitment support, and KPI-led sales improvement. Full-time role, based on 40 hours per week for the stated salary range.

Role & Responsibilities

• Ensure a positive selling environment by overseeing the sales process and creating a welcoming atmosphere for customers.
• Set daily customer-service goals to enhance the overall experience, emphasizing responsiveness and satisfaction.
• Train and coach the team on standards, including customer service, product placement, and efficient time management.
• Assist with setting and verifying goals to align the team with quantitative and qualitative objectives.
• Support recruitment and onboarding, ensuring new hires are appropriately introduced to the team and company culture.
• Provide ongoing feedback to support professional development and address performance concerns.
• Conduct regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
• Oversee CRM activities to achieve customer retention, upgrading, and prospect-conversion targets.
• Collaborate with other teams to allocate duties effectively and ensure seamless store operations.
• Monitor key performance indicators (KPIs) using company reports to analyze trends and identify areas for improvement.
• Recommend actions based on sales-performance analysis.

Qualifications

• University degree in Economics or a related field.
• At least 5 years of experience in a similar role within a structured environment.
• Highly developed business acumen.
• Ability to take a big-picture view of situations.
• Strong communication and collaboration skills.
• Highly detail-oriented and organized.
• High proficiency in the local language and strong spoken and written English.

Skills

Experience

At least 5 years in a similar role within a structured environment.

Education

University degree in Economics or a related field.

Workplace

Compensation

The base compensation for this position ranges from EUR 29,000 to EUR 38,000 per annum.

Benefits

Competitive compensation and benefits package; professional growth opportunities and career development support.

Culture

Calvin Klein fosters a modern, inclusive workplace culture shaped by bold creativity, confident self-expression, and a global fashion perspective. As an employer, the brand encourages collaboration across disciplines, empowers teams to challenge conventions, and maintains a fast-paced environment where innovation and cultural relevance are central to its identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.