- Location
- Viale delle Nazioni, 1 (View map)37135 VeronaItaly
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €29,000–38,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Calvin Klein
Calvin Klein is a globally influential American fashion house founded in New York in 1968, celebrated for its refined minimalism, modern sensuality, and cultural impact across apparel, underwear, denim, fragrance, and lifestyle categories. As an employer, the brand offers a dynamic environment where design intelligence, commercial agility, and inclusive storytelling converge. Its teams contribute to a legacy shaped by bold imagery, disciplined simplicity, and a distinctly urban point of view. Calvin Klein seeks talent eager to challenge convention, understand contemporary consumers, and build resonant brand experiences within an international organization committed to creativity, collaboration, and responsible growth.
This role supports the Store Manager in overseeing store performance and optimizing the customer experience by managing and developing the sales team through training, coaching, and performance feedback. The Deputy Manager is responsible for establishing a positive selling environment, setting daily customer service objectives, and ensuring alignment with quantitative and qualitative targets through CRM management and continuous performance monitoring.
Role & Responsibilities
- Oversee all aspects of the selling process and create a welcoming atmosphere for customers, ensuring a positive retail environment
- Set and communicate daily customer service goals to enhance overall experience and prioritize responsiveness and satisfaction
- Train and coach the sales team on service standards, product placement, visual merchandising, and efficient time management
- Assist in goal setting and verification to ensure team alignment with both quantitative and qualitative business objectives
- Support recruitment and onboarding processes, introducing new hires to company culture and operational procedures
- Provide continuous, constructive feedback to team members, fostering professional development and addressing performance concerns
- Conduct regular briefings and training sessions on products, customer relationship management (CRM) systems, and company updates
- Oversee CRM activities and customer engagement initiatives to achieve retention, upgrading, and prospect conversion targets
- Collaborate with other store departments to allocate duties effectively and ensure seamless operational flow
- Monitor key performance indicators (KPIs) and analyze sales reports to identify trends and areas for improvement
- Develop and present recommendations for action based on sales performance analysis and market insights
Qualifications
- 1–2 years of experience in a similar supervisory or assistant management role within a structured retail or hospitality environment
- Demonstrated business acumen and strategic thinking ability
- Ability to adopt a holistic, 'big picture' perspective when evaluating situations
- Strong communication and interpersonal collaboration skills
- Meticulous attention to detail and excellent organizational capabilities
- Fluent in Italian and conversational English
Skills
Experience
1–2 years of professional experience in a similar deputy manager or assistant manager position within a structured retail environment, demonstrating proven ability to support store operations, lead sales teams, and deliver consistent customer experience improvements.
Education
High school diploma or equivalent; further formal qualification in business, retail management, or hospitality is advantageous but not required.
Workplace
The role is situated in Verona, Veneto, Italy.
Compensation
The base compensation for this position ranges from EUR 29,000 to EUR 38,000 per annum.
Benefits
Flexible hybrid working model with choice of setup and hours; premium well-being programs including Headspace subscription; volunteering opportunities; professional development through PVH University training programs; employee discounts on Calvin Klein and Tommy Hilfiger collections; access to market launches and brand events.
Culture
Calvin Klein fosters a modern, inclusive workplace culture shaped by bold creativity, confident self-expression, and a global fashion perspective. As an employer, the brand encourages collaboration across disciplines, empowers teams to challenge conventions, and maintains a fast-paced environment where innovation and cultural relevance are central to its identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Calvin Klein, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Deputy Store Manager», «Sales and Customer Experience Supervisor», «Customer Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.