Calvin Klein Deputy Manager Customer Experience & Sales
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €32,000–44,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
Calvin Klein seeks a Deputy Manager Customer Experience & Sales in Novara, Italy. Lead retail sales teams and drive customer experience in a dynamic luxury outlet environment.
Role & Responsibilities
- Oversee all aspects of the selling process and create a welcoming atmosphere for customers
- Set and communicate daily customer service goals to enhance overall client experience and satisfaction
- Train and coach the sales team on service standards, product placement, and time management practices
- Support goal setting and verification processes to ensure team alignment with quantitative and qualitative objectives
- Lead recruitment and onboarding initiatives, integrating new team members into company culture
- Provide continuous feedback and professional development guidance to team members
- Conduct regular briefings and training sessions on products, CRM systems, and company updates
- Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets
- Collaborate with other store departments to allocate duties efficiently and ensure seamless operations
- Monitor and analyze key performance indicators (KPIs) using company reports to identify trends and improvement areas
- Develop and present recommendations for action based on sales performance analysis
Qualifications
- Experience as a Senior Sales Associate or in a similar supervisory retail role
- 1–2 years' experience in a comparable position within a structured retail environment
- Highly developed business acumen and strategic thinking ability
- Strong communication and collaboration skills
- Exceptional attention to detail and organizational proficiency
- Fluency in Italian and basic English proficiency
Skills
Experience
1–2 years in a similar supervisory or senior sales role within a structured retail environment, demonstrating ability to manage teams, drive sales performance, and enhance customer experience.
Education
No specific education requirement stated; secondary education presumed.
Workplace
The role is situated in Novara, Piedmont, Italy — conveniently close to Milan.
Compensation
The base compensation for this position ranges from EUR 32,000 to EUR 44,000 per annum.
Benefits
Flexible hybrid working model through "Work Smart" program, premium wellbeing programs including Headspace subscription, volunteering opportunities, access to PVH University training and professional development programs, employee discounts on Calvin Klein and Tommy Hilfiger products, and participation in brand launches.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Calvin Klein, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Assistant Store Manager», «Customer Experience Supervisor», «Sales Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.