Byredo Client Advisor

About Byredo

Byredo, a distinguished name in the luxury fragrance and beauty industry, is renowned for its commitment to quality and innovation. As part of a larger conglomerate, Byredo offers a dynamic and enriching work environment that fosters creativity and excellence.

Role & Responsibilities

• Maintain knowledge of industry and market trends to evolve and optimise sales strategies.
• Deliver an exceptional BYREDO client experience, demonstrating expertise and understanding of the brand’s elevated selling approach.
• Build rapport with returning clients by recognising and understanding their needs, ensuring a personalised and consistent shopping experience.
• Present BYREDO’s product portfolio across fragrance, makeup, home and byproduct categories, offering curated recommendations and memorable shopping experiences.
• Exceed KPIs through strategic cross-selling and the development of meaningful client relationships.
• Use BYREDO’s CRM tools to manage client information, build loyalty and deliver personalised service.
• Contribute innovative ideas and actionable retail strategies during store meetings.
• Build and nurture client relationships through personalised outreach and clienteling activities, including master classes and new-launch events.
• Provide attentive after-sales service to ensure client satisfaction.
• Create personalised shopping experiences that reflect each client’s tastes and aspirations, fostering long-term loyalty.
• Develop and maintain knowledge of BYREDO’s full product offering across all categories.
• Participate in product presentations and training sessions, and stay informed about new launches, industry innovations and emerging trends.
• Care for, handle and present products in line with BYREDO’s standards of excellence and luxury, elevating the overall client experience.
• Support store operations through accurate inventory management, stock replenishment and proactive theft prevention.
• Suggest and help execute retail strategies that drive business growth and enhance the client experience.
• Create and maintain visually compelling product displays in accordance with BYREDO’s visual merchandising guidelines, reflecting the brand’s DNA.

Qualifications

• At least 2 years of experience in luxury retail, beauty or makeup sales.
• Proven ability to build strong client relationships and achieve sales targets.
• Availability to work weekends and holidays as needed, with a flexible schedule that may include occasional extended hours.
• Proactive, adaptable and dependable attitude.
• Ability to lift boxes as needed for inventory replenishment.

Skills

Experience

At least 2 years in luxury retail, beauty or makeup sales.

Compensation

The base compensation for this position ranges from USD 21 to USD 23 per hour.

Benefits

Health and dental insurance, life insurance, disability insurance, 401(k), paid holidays, paid time off, a hybrid work environment, learning and development opportunities, and career growth opportunities within an international company.

Culture

Byredo fosters a culture of innovation and inclusivity, encouraging employees to bring their unique perspectives and creativity to the workplace. The company values sustainability and ethical practices, ensuring a positive impact on both employees and the environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.