Burberry Team Manager
Join Burberry in Zurich as a Team Manager, leading a dynamic sales team to deliver exceptional customer experiences. German proficiency required.
Overview
Burberry, a renowned name in the luxury fashion industry, is committed to fostering creativity and innovation. As part of its dedication to sustainability and community engagement, Burberry offers a dynamic work environment where diverse talents can thrive. The brand is a part of the global luxury conglomerate, known for its commitment to quality and excellence.
Role & Responsibilities
- Lead sales associates to enhance selling skills and achieve sales targets and KPIs.
- Drive sales for assigned categories, collaborating with the Store Manager on sell-through and team training.
- Coach and provide feedback to ensure the delivery of the full Burberry Experience to all customers.
- Manage customer flow to ensure optimal service and no unattended clients.
- Facilitate collaboration between sales associates, specialists, stock, and operations teams.
- Conduct real-time coaching and feedback sessions post-transaction and client interaction.
- Collaborate with the Store Manager to develop and retain talent through performance reviews and development plans.
- Integrate new employees into the business effectively.
- Deliver the Burberry Experience to customers as needed.
- Partner with Store Manager and Training to oversee Burberry Experience training within the store.
- Resolve complex customer issues and escalate to management when necessary.
- Handle post-void transactions, promotional discounts, and employee sales in the absence of store management.
- Promote the digital experience in-store and utilize digital tools for communication.
- Maintain a comprehensive understanding of company policies and procedures.
- Assist with store opening and closing procedures, including security measures.
Qualifications
- Advanced knowledge of POS systems.
- Proficiency in handling complex customer service issues.
- Fluency in professional dialogue with clients and staff.
- Experience with Apple mobile devices and digital tools.
Skills
Experience
1-2 years of supervisory or management experience in retail sales.
Workplace
The role is situated in Zurich, Zurich, Switzerland. There are currently 19 open positions in Zurich on Cerulean, with 2 added recently. Across Switzerland, Cerulean lists 763 open roles — 28 of them newly added.
Benefits
Burberry offers a supportive and inclusive work environment with opportunities for professional growth and development.
Culture
Burberry's workplace culture is defined by creativity, inclusivity, and a commitment to sustainability. The brand values diversity and encourages innovative thinking, fostering an environment where employees are empowered to contribute to the company's legacy of excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.