Burberry Team Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 30, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Team Manager position in London Heathrow; lead retail team and drive luxury customer experiences.
Role & Responsibilities
- Lead, coach and develop a team of Client Advisors to deliver outstanding customer experiences and commercial results
- Foster a strong clientelling culture, supporting the team to build meaningful and lasting customer relationships
- Drive sales performance by identifying opportunities, monitoring key business indicators and implementing effective action plans
- Ensure the highest standards of luxury service, visual presentation and operational excellence are consistently maintained
- Create an inclusive and engaging team environment that encourages growth, accountability and collaboration
- Partner with store leadership to execute business priorities and support the achievement of strategic objectives
Qualifications
- Previous experience leading a team within luxury retail, premium retail or a customer-focused environment
- Strong ability to inspire, coach and develop individuals to achieve their potential
- Passion for delivering exceptional customer experiences and building long-term client relationships
- Commercially aware with the ability to balance customer focus and business objectives
- Confident communicator with strong relationship-building and stakeholder management skills
- Adaptable, organised and comfortable working in a dynamic, fast-paced environment
Skills
Experience
Previous experience leading a team within luxury retail, premium retail or a customer-focused environment
Workplace
The role is situated in London, England, UK.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Supervisor», «Client Advisor Manager», «Store Team Lead», «Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.