Burberry Team Manager, Flagship Store
Burberry seeks a Team Manager for its Regent Street flagship in London to lead sales teams, drive KPIs and deliver the Burberry Experience.
Overview
Burberry is a leading British luxury fashion house renowned for its heritage craftsmanship, iconic outerwear and contemporary approach to luxury. The brand operates a global retail network and places strong emphasis on creativity, client service and sustainability as core elements of its identity and employer value proposition.
Role & Responsibilities
- Support the Store Manager in driving category performance and achieving sales KPIs through direct supervision of the sales team.
- Lead, coach and develop sales associates to elevate selling skills, close sales and deliver the Burberry Experience.
- Drive sell-through for assigned categories, partnering with the Store Manager on assortment, visual priorities and in-store activations.
- Manage customer flow to ensure every client receives attentive, high-standard service and that no customer is left unattended.
- Provide real-time, transaction-level coaching and structured follow-up to embed behavioural and performance improvements.
- Lead onboarding and integration of new joiners and sustain continuous training through morning and weekly meetings and role-play.
- Resolve complex customer service issues, manage escalations and administer post-void transactions, promotional discounts and employee sales when required.
- Champion the in-store digital experience and use mobile/digital tools to service clients and communicate with colleagues.
- Foster collaboration between sales, specialist, stock and operations teams to optimise customer experience and store efficiency.
- Assist with store opening and closing procedures, secure merchandise and ensure compliance with company policies and loss-prevention protocols.
Qualifications
- 1–2 years' supervisory or management experience in retail sales, ideally within luxury or premium retail.
- Advanced knowledge of POS systems and transactional procedures.
- Proven ability to handle complex customer-service issues including returns, repairs and after-sales follow-up.
- Comfortable using Apple mobile devices and other digital retail tools for clienteling and store operations.
- Excellent interpersonal and communication skills with a professional, client-focused demeanour.
Skills
Experience
Minimum 1–2 years of supervisory or team-leading experience in retail sales, with demonstrable success in coaching teams, improving KPIs and managing complex customer interactions.
Workplace
This position is based in London, England, UK. Cerulean lists 432 open roles in London, including 12 posted recently. The broader England area accounts for 541 active listings on Cerulean, 15 of which are new. In UK as a whole, Cerulean currently features 568 open positions, with 16 posted this week.
Culture
Burberry cultivates a creative, inclusive workplace that values craftsmanship, client service and sustainability. The brand emphasises development and mentorship at store level, encouraging employees to combine heritage savoir-faire with digital innovation to elevate the customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.