Burberry Team Manager
Burberry seeks a Team Manager in Barcelona (Paseo de Gracia) to lead store performance, client experience and team development.
Overview
Burberry is a British luxury fashion house celebrated for its heritage outerwear, distinctive check, and modern British aesthetic. The brand is recognised for blending craftsmanship with innovation across product, retail and digital experiences, and positions creativity and sustainability at the core of its business and employer proposition.
Role & Responsibilities
- Lead the store team on the shop floor to deliver exceptional client experiences while achieving sales targets and departmental KPIs.
- Partner with store management to analyse performance metrics, identify growth opportunities and implement strategies to exceed targets.
- Act as a brand ambassador and product specialist across all categories, driving conversion through styling, product knowledge and personalised service.
- Manage CRM activities: capture and analyse client data, execute CRM initiatives and drive relevant client outreach to grow long-term relationships.
- Recruit, coach and develop team members through structured training, performance reviews and individual development plans.
- Oversee FOH and BOH coordination, merchandise processing, shop-floor standards and compliance with company policies and health & safety procedures.
- Maintain visibility of store operating expenses and contribute to cost control while ensuring high standards of housekeeping and merchandising.
Qualifications
- Proven experience in luxury retail with responsibility for driving a department’s sales and profitability.
- Demonstrable track record of meeting sales-related KPIs and analysing business performance.
- Strong leadership and people-management capabilities, including coaching and performance development.
- Excellent interpersonal and communication skills, with the ability to build long-term client relationships.
- Deep product knowledge and a genuine interest in fashion and styling.
- Organised, able to prioritise and solve problems in a fast-paced retail environment.
- Advanced familiarity with POS, store systems and CRM processes; comfortable using digital tools.
Skills
Experience
Proven, hands-on experience in luxury retail leadership—managing a customer-facing team, driving sales performance and overseeing CRM and merchandising activities. Experience should include accountability for departmental targets and team development.
Education
High school diploma or equivalent required; degree or vocational qualification in business, fashion, retail management or a related field preferred.
Workplace
This position is based in Barcelona, Catalonia, Spain. Cerulean lists 82 open roles in Barcelona, including 3 posted recently. The broader Catalonia area accounts for 97 active listings on Cerulean, 3 of which are new. In Spain as a whole, Cerulean currently features 261 open positions, with 12 posted this week.
Culture
Burberry cultivates a creative, values-driven workplace that balances heritage craft with contemporary innovation. The brand emphasises strong client focus, professional development and sustainability, fostering collaboration and high standards across its retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.