Burberry Supervisor, Retail Operations
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 6, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Supervisor, Retail Operations in Austin, TX. Lead sales team, drive customer experience, and achieve performance targets in luxury retail.
Role & Responsibilities
- Supervise and motivate sales associates to deliver high-value customer experiences; act as quality control to ensure every client interaction is memorable
- Partner with associates to improve selling skills and close sales in order to achieve sales goals and KPIs
- Lead a customer-facing, service-oriented team and provide real-time coaching and feedback to ensure consistent delivery of the Burberry Experience
- Manage customer flow to ensure optimal service and prevent clients from being left unattended
- Drive partnership and collaboration among sales associates, specialists, stock associates, and operations team on the selling floor
- Coach associates in the moment and after each transaction, discussing successes and opportunities for improvement
- Develop and retain talented employees through recognition, reward programs, monthly development plans, and annual performance reviews
- Lead by example by delivering the Burberry Experience directly to customers when necessary
- Partner with store management on Burberry Experience training; use morning and weekly meetings to reinforce key elements through role-play and peer discussion
- Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans
- Resolve difficult customer issues and escalate to management when appropriate
- In the absence of store management, process post-void transactions, authorize promotional discounts, and process employee sales
- Drive the digital experience in-store and use digital resources for communication when face-to-face engagement is not possible
- Maintain thorough understanding of business performance and communicate ideas to advance business outcomes
- Ensure consistent adherence to company policies, procedures, and operational guidelines
- Assist with store opening and closing procedures, including securing merchandise, alarming systems, and POS reconciliation
- Perform additional duties as assigned
Qualifications
- 1–2 years of supervisory or management experience in retail sales
- Advanced knowledge of POS systems
- Proficiency with Apple mobile devices and digital tools
- Strong team leadership and motivational capabilities
- Excellent communication and coaching skills
- Customer service excellence and brand representation skills
- Demonstrated ability to drive sales performance and KPI achievement
Skills
Experience
1–2 years of supervisory or management experience in retail sales, with proven success coaching teams and driving performance metrics.
Education
High school diploma or equivalent required; retail management certification or advanced training preferred.
Workplace
The role is situated in Austin, Texas, USA.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Supervisor», «Sales Supervisor», «Retail Floor Lead», «Store Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.