Burberry Store Supervisor
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 21, 2026
About Burberry
Burberry is a British luxury fashion house renowned for its iconic outerwear, heritage craftsmanship and progressive approach to digital innovation and sustainability. The brand combines traditional tailoring with contemporary creativity and positions itself as a purpose-led employer that values diversity, community engagement and sustainable luxury.
Burberry is hiring a Store Supervisor in Hong Kong to lead the sales team, drive CRM events and deliver exceptional client service.
Role & Responsibilities
- Lead, coach and motivate the sales team to meet individual and store sales targets and KPIs.
- Support the Store Manager in overseeing daily store operations, including staff deployment and customer flow.
- Deliver frontline clienteling and CRM activity: manage client relationships, coordinate CRM events and ensure follow-up to drive retention.
- Provide regular training, performance feedback and development plans for the team to elevate selling capability and service standards.
- Maintain exceptional store presentation, visual standards and day-to-day stock control, including accurate sales reporting.
Qualifications
- Minimum five years of progressive sales experience with at least two years in a supervisory or team‑lead role, preferably within luxury retail.
- Proven ability to meet and exceed sales targets and manage KPIs.
- Strong interpersonal, communication and people‑management skills with an open, energetic disposition.
- Proficiency with Microsoft Office and experience preparing sales reports; familiarity with CRM-driven clienteling.
- Fluency in Cantonese and English; good command of Mandarin.
Skills
Experience
Five or more years of retail sales experience with a minimum of two years in a supervisory capacity, ideally gained in a premium or luxury fashion environment and including responsibility for team performance and CRM activity.
Education
Secondary education required; tertiary or vocational qualification in retail management, business or hospitality preferred.
Workplace
This position is based in Hong Kong, Hong Kong, China.
Culture
Burberry blends heritage craft with contemporary creativity, fostering a workplace that values diversity, collaboration and sustainable innovation. The company encourages continuous development and client‑centric excellence across its global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Sales Supervisor», «Assistant Store Manager», «Boutique Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.