Burberry Store Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $70,000–75,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 13, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry hiring Store Operations Manager in New York; lead retail operations, staff management, and customer experience at 59th Street flagship location.
Role & Responsibilities
- Support the General Manager with policies and procedures to streamline and safeguard the store operations
- Act as General Manager or Assistant General Manager when required to ensure efficient front and back-of-house store operations
- Manage sales floor efficiency through operational support roles including cashiers, wrappers, and runners to enhance customer experience and sales performance
- Optimize staff schedules to align with customer traffic flows and operational demands while maintaining service standards
- Oversee stockroom management including deliveries (including overnight operations), dispatches, and inventory processes
- Assist the General Manager in overseeing Asset and Profit Protection functions to influence service delivery and minimize loss
- Ensure full compliance with all Health and Safety legislation and internal processes
- Maintain the store building and all internal areas to the highest standard across front and back-of-house operations, including housekeeping responsibility
- Drive digital strategy adoption and engagement with new technology initiatives across all store areas
- Recruit, onboard, and develop all store operational support staff while fostering a coaching environment within the Operations team
- Cascade company communications to all store team members and lead by example in embracing brand messaging
- Serve as the ultimate Burberry Brand Ambassador embodying Protect, Explore, and Inspire core values
- Demonstrate Burberry Leadership behaviours in all areas of store and business interactions
Qualifications
- Excellent leadership and people management capabilities
- Proven ability to network, recruit, train, develop, and assess personnel
- Demonstrated commercial awareness with strong problem-solving skills in risk minimization and obstacle resolution
- Proven ability to perform effectively in highly pressured environments
- Strong operational performance within high-volume, high-turnover retail environments or relevant service sector experience
- Technical proficiency with SAP and MS Office applications
- Sound commercial and brand awareness
Skills
Experience
Proven strong operational performance within a high-volume, high-turnover retail environment. Other relevant service sector experience will be considered.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 70,000 to USD 75,000 per annum.
Benefits
Commission earnings, discretionary bonuses, short and long-term incentive packages, and company-sponsored benefit programs may be included depending on position and performance.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Lead», «Retail Operations Manager», «Store Manager Operations», «Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.