Burberry Store Operations Manager
- Location
- Los AngelesCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $28–30/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 23, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry Store Operations Manager at Citadel Outlets, Los Angeles. Lead a luxury retail team, drive sales and customer experience. $28–$30/hr.
Role & Responsibilities
- Establish and maintain an unwavering focus on brand identity, driving engagement and passion for Burberry across the entire store team
- Lead and inspire a high-performing store team through coaching, mentorship, and role-modelling of Burberry core behaviours and brand values
- Maintain a visible presence on the shop floor, acting as a brand ambassador and delivering exceptional customer experiences
- Monitor and provide constructive feedback to team members to ensure consistent delivery of luxury service standards
- Ensure meticulous execution and maintenance of visual merchandising guidelines throughout the store to create a premium environment
- Develop and retain talent through strategic recruitment, staff development, succession planning, and career mobility initiatives
- Foster a learning culture that strengthens team capability and maintains a strong brand connection
- Cultivate excellent product knowledge within the team and maintain comprehensive understanding of sales performance by category
- Build and nurture long-term customer relationships, establishing customer-focused behaviours across the team
- Drive store performance and productivity through commercial acumen and identification of revenue opportunities
- Leverage digital assets and e-commerce channels to enhance the customer experience
- Ensure operational excellence and compliance with all corporate standards, policies, and initiatives
- Maintain familiarity with the local market environment, including customers, competitors, and talent landscape
- Oversee health and safety protocols, including emergency evacuation procedures and annual team drills
Qualifications
- Demonstrated alignment with Burberry Store Management behaviours: Service Focused, Leading to Inspire, Commercially Aware, Developing Talent, and Driving Excellence
- Retail management experience proportionate to store size and complexity, with proven track record in sales turnover, volume, and team leadership
- Proven experience in a luxury brand or luxury service and selling environment
- Fluency in local language plus English
- Passion for fashion with a commitment to luxury ethos
- Strong digital awareness and comfort navigating social media and e-commerce platforms
- Awareness of local employment and retail legislation
- Flexibility to work schedules as required to meet operational needs
- Excellent product knowledge and ability to drive sales performance optimization
Skills
Experience
Retail management experience appropriate to store size and complexity, demonstrated through progression in sales volume and team leadership in luxury or premium retail environments. Experience building and maintaining customer relationships, driving commercial performance, and developing high-performing teams required.
Education
No specific educational requirement stated.
Workplace
This position is based in Los Angeles, California, USA.
Compensation
The base compensation for this position ranges from USD 28 to USD 30 per hour.
Benefits
Commission earnings, discretionary bonuses, short and long-term incentive packages, and company-sponsored benefit programs available as part of the total compensation package.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Manager», «Store Director», «Retail Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.