Burberry Store Operations Assistant

Location
Seniority Entry-Level
Posted ✦ Today
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Burberry Store Operations Assistant in Mexico City — support inventory control, stockroom operations and omnichannel fulfilment.

Overview

Burberry is a British luxury fashion house renowned for its heritage outerwear and contemporary ready‑to‑wear, accessories and leather goods. The brand operates a global network of owned and franchised stores and is recognised for combining craftsmanship with digital innovation and a growing emphasis on social and environmental responsibility.

Role & Responsibilities

  • Manage all aspects of inventory control: receive, inspect and record stock delivered from hubs or warehouses, and report discrepancies promptly.
  • Support the sales floor with timely retrieval of merchandise for clients, including omnichannel fulfilment and stock pullbacks.
  • Maintain a tidy, compliant and safety‑conscious back‑of‑house environment in accordance with Retail Operations standards.
  • Perform quality control on all products and escalate any issues to the store lead.
  • Coordinate aftersales activity (alterations, repairs, personalisation) to enhance the client experience.
  • Ensure stockroom equipment is operational and raise service requests via Ask services as required.
  • Undertake ad hoc administrative duties including answering telephones, liaising with customer service, placing stationery and supplier orders, and general paperwork.
  • Support store management with events, visual merchandising, stocktaking and other operational requests.

Qualifications

  • Excellent organisational skills with meticulous attention to detail.
  • Strong verbal and written communication skills.
  • Intermediate proficiency in core Microsoft software (Microsoft Office).
  • Previous retail or stockroom experience; experience with SAP is desirable.
  • Ability to perform effectively as part of a busy, collaborative team.

Skills

Inventory control Stock receiving Omnichannel order fulfilment Quality control Aftersales operations (alterations, repairs, personalisation) Visual merchandising support Microsoft Office SAP Ask services Client communication

Experience

Previous experience in retail operations, stockroom or logistics within fashion or luxury retail is preferred; familiarity with SAP and omnichannel retail processes is desirable.

Workplace

This position is based in Mexico City, Ciudad de México, Mexico. Cerulean lists 97 open roles in Mexico City, including 4 posted recently. The broader Ciudad de México area accounts for 105 active listings on Cerulean, 4 of which are new. In Mexico as a whole, Cerulean currently features 174 open positions, with 5 posted this week.

Culture

The workplace culture emphasises craftsmanship, elevated client service and a collaborative retail environment. Burberry blends traditional luxury retail standards with a forward‑looking approach to digital innovation and sustainability, offering teams a professional setting that values attention to detail and continuous improvement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.