- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 29, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry seeks an experienced Store Operations Assistant to manage all back-of-house operations at its flagship Hamburg location. Reporting to the Store Manager, the successful candidate will oversee stockroom team management, inventory control, omnichannel stock coordination, cash office administration, and aftersales services including alterations and personalization. This role bridges store leadership and operational excellence, ensuring compliance with company procedures, minimizing shrinkage, and maintaining the highest standards of health, safety, and client experience.
Role & Responsibilities
- Support the Store Manager with all store procedures and safeguarding protocols to ensure compliance with company administration systems and minimize losses, including omnichannel and stock pull-back
- Optimize back-of-house space and stock utilization to maximize productivity and minimize stock loss through effective team and resource management
- Lead and develop the stockroom team through talent acquisition, coaching, and mentoring to drive store standards, productivity, and client experience
- Manage aftersales processes including alterations, repairs, and personalization, coordinating with on-site tailors and external vendors to enhance the client experience
- Replenish front-of-house merchandise and non-stock items (packaging, props, refreshments) to support client-facing operations and brand presentation
- Collaborate with Retail Standards and Operations teams regarding store deliveries, dispatches, uniforms, facilities, maintenance, procedures, and health and safety compliance
- Support Asset and Profit Protection initiatives to effectively reduce shrinkage and monitor inventory control metrics
- Coordinate with marketing, merchandising, visual merchandising, and facilities departments on all stock-related matters and collaborative projects
- Maintain the highest standards of cleaning, maintenance, and health and safety, ensuring compliance with all locally required legislation
- Supervise the cash office administrator to ensure accurate cash handling and adherence to all payment procedures
Qualifications
- 1–2 years of management experience in retail or operations
- Proven administration and cash handling experience
- Meticulous attention to detail and excellent organizational skills
- Strong verbal and written communication abilities
- Ability to work effectively in a fast-paced, team-oriented environment
- Flexibility and adaptability to changing business needs
- Proficiency with SAP or similar retail management systems (desirable)
- Advanced knowledge of Microsoft Office applications
- Passion for technology and demonstrated ability to adopt new systems
- Brand affinity and understanding of luxury retail operations
Skills
Experience
1–2 years of management experience in a retail or operations environment, with demonstrated expertise in administration, stock management, and cash handling. Prior experience in a luxury retail setting is advantageous.
Education
Secondary education or equivalent; retail management certification or relevant professional qualification is desirable.
Workplace
This position is based in Hamburg, Hamburg, Germany.
Explore jobs in Hamburg or in Germany.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Burberry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Administrator», «Back-of-House Manager», «Stockroom Operations Lead», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.