Burberry Store Manager

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

The Store Manager leads Burberry’s Vancouver store, developing the team, elevating customer experience and driving commercial and operational performance. The role requires luxury retail and management experience, fluency in the local language and English, and flexibility to meet store needs. Expected base pay is CAD 27.50–28.50 per hour at commencement; the at-will position may also include commissions, discretionary bonuses, incentive packages and company-sponsored benefits.

Role & Responsibilities

• Lead the store, set high standards and inspire the team to achieve them.
• Own the employee experience, improving employee satisfaction and elevating team behaviours.
• Own the customer experience, improving customer satisfaction and strengthening brand loyalty.
• Drive performance and growth through strong operational and commercial execution.
• Maintain a constant focus on the Burberry brand, driving engagement, knowledge and passion across the store team.
• Be present on the shop floor and lead by example as a brand ambassador, modelling Burberry behaviours.
• Monitor, coach and provide feedback to the store team to deliver an excellent customer experience.
• Maintain a luxury environment and ensure the excellent execution and upkeep of Visual Merchandising guidelines throughout the store.
• Drive the use of digital assets to enhance the customer experience.
• Retain and develop talent.
• Lead, inspire and manage a high-performing, positive store team.
• Elevate the store team's capabilities through recruitment, staff development, mobility and effective succession planning.
• Establish a learning culture and maintain a strong connection between the store team and the brand.
• Advocate for the product and maintain excellent product knowledge, driving the same standard across the team.
• Maintain a strong understanding of product sales performance and optimise sales of available inventory.
• Nurture customer relationships and establish customer-focused behaviours across the store team.
• Build and cultivate long-term customer relationships, and lead the team to do the same.
• Drive store performance and productivity.
• Build and maintain familiarity with the local external environment, including customers, competitors and talent.
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance.
• Drive operational excellence across all areas of the store.
• Ensure compliance with corporate standards, policies and initiatives.
• Oversee health and safety.
• Ensure the store has a written emergency evacuation plan, practise it at least annually with all employees, and record completion in Rivo.

Qualifications

• Demonstrated alignment with Burberry Store Management behaviours: Service Focused, Leading to Inspire, Commercially Aware, Developing Talent and Driving Excellence.
• Fluency in the local language and English.
• Passion for and interest in fashion, with a luxury ethos.
• Digital awareness and interest, with the ability to navigate social media and e-commerce sites comfortably.
• Awareness of local employment and retail legislation.
• Flexibility to work as required to meet store needs.
• Experience in a luxury brand or luxury service and selling environment.
• Retail management experience appropriate to the role, assessed based on the size and complexity of previous roles; assessment metrics include sales turnover and volume, and the number and types of roles previously managed.

Skills

Experience

Experience in a luxury brand or luxury service and selling environment; retail management experience appropriate to the role, assessed based on the size and complexity of previous roles.

Workplace

Compensation

The base compensation for this position ranges from CAD 27.50 to CAD 28.50 per hour.

Benefits

Company-sponsored benefit programs may be included in the total compensation package, depending on the position.

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.