Burberry Store Manager

About Burberry

Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.

Burberry seeks a Store Manager to lead store operations, develop a high-performing team, elevate the customer experience and drive commercial results. The role calls for luxury retail and management experience, local language and English, and a flexible approach to store needs. Expected base salary is $27.00–$29.50 per hour; the position is at-will.

Role & Responsibilities

• Lead the store, set high standards and inspire the team to achieve them.
• Own the employee experience by driving satisfaction and elevating team behaviours.
• Own the customer experience by driving satisfaction and increasing brand loyalty.
• Drive performance and growth through strong operational and commercial execution.
• Maintain a constant focus on Burberry, building brand engagement, knowledge and passion across the store team.
• Remain present on the shop floor, lead by example as a brand ambassador and model Burberry behaviours.
• Monitor, coach and provide feedback to the store team to deliver an excellent customer experience.
• Maintain a luxury environment and ensure visual merchandising guidelines are executed and maintained throughout the store.
• Drive the use of digital assets to enhance the customer experience.
• Retain and develop talent; lead, inspire and manage a high-performing, positive store team.
• Elevate team capability through recruitment, staff development, mobility and effective succession planning.
• Establish a learning culture and maintain the store team's strong connection to the brand.
• Advocate for the product, demonstrate excellent product knowledge and drive the same standard across the team.
• Understand product sales performance and optimise sales of available inventory.
• Establish customer-focused behaviours across the store team; build long-term customer relationships and lead the team to do the same.
• Drive store performance and productivity.
• Maintain familiarity with the local external environment, including customers, competitors and talent.
• Maintain a commercial mindset and identify and convert opportunities to improve store performance.
• Drive operational excellence across all areas of the store.
• Ensure compliance with corporate standards, policies and initiatives.
• Oversee health and safety, including maintaining a written emergency evacuation plan, practising it at least annually with all employees, and recording completion in Rivo.

Qualifications

• Demonstrated alignment with Burberry Store Management behaviours: Service Focused, Leading to Inspire, Commercially Aware, Developing Talent and Driving Excellence.
• Local language and English.
• Passion for and interest in fashion, with a luxury ethos.
• Digital awareness and interest, with the ability to navigate social media and e-commerce sites comfortably.
• Awareness of local employment and retail legislation.
• Flexibility to work as required to meet store needs.
• Experience with a luxury brand or in a luxury service and selling environment.
• Retail management experience appropriate to the role, assessed based on the size and complexity of previous roles, including sales turnover and volume and the number and types of roles previously managed.

Skills

Experience

Experience with a luxury brand or in a luxury service and selling environment; retail management experience appropriate to the role, assessed by the size and complexity of previous roles.

Workplace

Compensation

The base compensation for this position ranges from USD 27 to USD 29.50 per hour.

Benefits

Company-sponsored benefit programs; the total compensation package may also include commission earnings, discretionary bonuses, and short- and long-term incentive packages.

Culture

Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.